Changing Room Attendant

Raffles London at The OWO on London’s Whitehall, unites the allure and heritage of Raffles with one of the world’s most historic addresses with a name is synonymous with luxury, glamour, and extraordinary adventure.

This fine Grade II* listed Edwardian building has been transformed with 120 rooms and suites along with a collection of 85 exceptional branded residences. Within The OWO destination there are a total of nine restaurants and three bars, including one by our signature chef Mauro Colagreco. The Guerlain spa and Pillar Wellness offer the latest in wellbeing, and a 600 seated-capacity grand ballroom, The Whitehall, is perfect for all kinds of special occasions and events.

Within these much-storied walls, where legendary statesmen and women once shaped the modern world, guests are now invited to discover new and inspiring emotions and connections.

At Raffles, you arrive as a guest, leave as a friend and return as family. ​

Scope Of Position

As a Changing Room Attendant, you play a vital role in supporting the Spa Butler team in delivering a seamless, discreet, and exceptional guest experience. You are responsible for maintaining the highest standards of cleanliness, organisation, and presentation within all changing areas, ensuring they consistently reflect a Forbes Five-Star and LQA luxury environment.

This role requires meticulous attention to detail, anticipation of guest needs, and a proactive, intuitive approach to service, ensuring every guest feels recognised, cared for, and completely at ease.

Responsibilities

Operation

• Maintain impeccable cleanliness and organisation of all changing facilities, including lockers, showers, toilets, steam rooms, and relaxation lounges (B1 & B4)
• Conduct regular and thorough checks to ensure all areas are fully stocked, immaculately presented, and fully operational
• Replenish towels, robes, slippers, and amenities promptly and proactively
• Ensure all surfaces, floors, and wet areas are consistently clean, dry, and safe, adhering to health, safety, and luxury standards
• Uphold presentation standards that always reflect a Forbes Five-Star and LQA environment
• Support the butlers with any front of house or back of house duties as deemed necessary.

Guest Experience

• Maintain a warm, professional, and discreet presence within the changing areas, delivering service in line with Forbes and LQA standards
• Anticipate guest needs with an intuitive and proactive approach, supporting Spa Butlers in delivering a seamless, personalised experiencehttps://careers.accor.com/global/en/job/changing-room-attendant-in-raffles-london-at-the-owo-london-united-kingdom-jid-93694