Client Manager

The Client Manager, Singapore is responsible for developing, maintaining and growing the revenue generated by the owned Accounts within the assigned territories and from all relevant market segments (predominantly Leisure/FITs, but also Leisure Groups). Owned accounts and assigned market segments will primarily focus on Leisure Retail Agencies and some Tour Operators in Singapore and neighbouring countries.

The role is responsible for implementation of strategic account management for all owned accounts and increasing the number of new active accounts through business development activities. The role is accountable for meeting established revenue targets for every Belmond property, or regional groups of properties, as defined in the personal KPIs. The assigned geographic territories, market and industry segments, and owned Accounts are subject to change with a 4-week notice depending on the Company’s needs and variable market conditions.

MAIN DUTIES AND RESPONSIBILITIES:

• Develop a detailed annual Strategic Sales Action Plan, as well as quarterly sales action plans for accounts aimed at achieving and exceeding revenue generation goals for each Account and submit to the direct manager for approval.
• Maintain a frequent personal contact with all property-based sales personnel(PST) to ensure product knowledge is always up to date and complete alignment of sales strategies.
• Establish a close collaboration with all property sales, revenue management and reservations teams and lead all closing efforts from generated transient leads.
• Qualify all transient sales leads and conduct necessary follow through to secure new bookings that fit with the parameters of “desirable” business.
• Using Internal data and external information, analyse and evaluate accounts transient productivity (past, current and future) to ensure individual Customer targets are met.
• Establish and nurture a partner relationship with all key contacts, decision makers, bookers and influencers within every owned Account.
• Conduct product training to accounts on a regular basis to ensure Belmond remains front-of-mind at all times.
• Host events with select key accounts and their clients throughout the year.
• Communicate all seasonal promotions for the global Belmond portfolio to support all properties achieving their budgeted revenue, especially in shoulder seasons.
• https://career.belmond.com/job.html?shortcode=027E0991AF