Concierge

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

We are seeking an enthusiastic and customer-focused Concierge to join our team at our luxury resort in Phu Quoc, Vietnam. As a Concierge, you will be the primary point of contact for our guests, providing exceptional service and ensuring their stay on our beautiful tropical island is memorable and hassle-free.

• Welcome guests and provide a warm, professional first impression of our resort
• Offer comprehensive information about local attractions, activities, and dining options in Phu Quoc and the surrounding areas
• Make reservations for restaurants, transportation, and various guest activities
• Respond promptly to guest enquiries and requests, ensuring timely follow-up and resolution
• Maintain up-to-date knowledge of upcoming events and local happenings
• Collaborate with other departments to ensure seamless guest experiences
• Handle guest complaints and concerns with empathy and efficiency
• Manage concierge desk operations, including maintaining a clean and organised workspace
• Assist with luggage and other guest services as needed
• Participate in regular team meetings and training sessions to enhance service quality
• Promote and upsell resort amenities and services when appropriate
• Maintain accurate records of guest interactions and preferences

• Excellent oral and written communication skills in English; fluency in Vietnamese is highly desirable
• Previous experience in a concierge or front desk role within a high volume luxury hotel or resort environment
• Degree in Hospitality, Tourism, or a related field is preferred
• In-depth knowledge of Phu Quoc Island and its attractions
• Strong computer skills, including proficiency in hotel management software
• Exceptional interpersonal and customer service skills
• Ability to work effectively under pressure and handle multiple tasks simultaneously
• Demonstrated problem-solving skills and attention to detailhttps://careers.accor.com/global/en/job/concierge-vietnamese-local-in-rixos-phu-quoc-island-vietnam-phu-quoc-vietnam-jid-60880