Hospitality Jobs logo – global hospitality job marketplace
Sign In

Concierge

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

Share

Facebook
Twitter
LinkedIn

Concierge

Apply Now
  • Support company’s philosophy and company culture through the use of Pillars of Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement
  • Provide guests access to all that Macau has to offer
  • To ensure that Mandarin Oriental, Macau’s grooming and appearance standards are implemented and maintained to reflect an image of professionalism and care.
  • Offer a warm, sincere and personalized welcome to all guests
  • Create special conversations with guests, which identify personal preferences in order to record in each guest’s profile history
  • Have an in depth knowledge of directions, travel time, cost and various forms of transportation
  • Maintain a constantly updated database with extensive information about city highlights
  • Maintain a consistent and sufficient level of brochures, maps and handouts
  • Maintain a daily sheet (via software) of all guest requests, reservations and confirmations for guests
  • Be knowledgeable of all in-house and arriving guests
  • Be aware of all daily events in the hotel and the city
  • Arrange tickets for theatre, sporting events and local attractions
  • Make and confirm dining reservations
  • Arrange for package delivery and pickup for guests
  • Provide guests with a confirmation card for dining reservations, transportation, theatre tickets.
  • Communicate all important details to management and colleagues
  • Provide a daily list to the Front Office Manager or Duty manager of transportation reservations
  • Maintain a clean, neat and organized desk
  • Act as a guide when guests ask for direction and physically assist them to their destination within the hotel
  • Provide clear directions for all guests travelling outside the hotel
  • Respond to all guest needs and requests
  • Other activities as deemed appropriate by the Front Office Manager
  • Train, coach and support the concierge, bellmen, doormen, page boys, valet parkers and airport representatives
  • To assist in greeting and checking-in VIP and Long Stay guests
  • To ensure that he/she is aware of current promotions, policies and other important information.
  • To ensure that he/she is familiar with the hotel’s products and services.
  • To ensure that guest history records are accurately maintained and all repeat guests preferences are met.
  • To ensure that the Fire Life Health Safety and Security company standards are maintained and carried out. They must be monitored regularly to assist in scoring 100% on the MOHG health and safety audit.
  • Perform any tasks as assigned by the Management
  • https://careers.mandarinoriental.com/jobs/guest-services-agent-concierge-macau-macao

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

Related Offers

Logo of Hospitality Jobs – hotel and restaurant recruitment platform

Réceptionniste

Job for: Locals

Description de l’entreprise   Radisson Hotel Group est l’un des plus grands groupes hôteliers au monde avec dix marques d’hôtels distinctives et plus de 1 460 hôtels en activité et en développement dans plus de 95 pays. La devise générale du groupe : Every Moment Matters (chaque moment soit mémorable) repose sur une philosophie de […]

France
Logo of Hospitality Jobs – hotel and restaurant recruitment platform

FO Spv

Job for: Locals
Myanmar (Burma)
Logo of Hospitality Jobs – hotel and restaurant recruitment platform

Reservation Agent

Job for: Locals

Stellenbeschreibung   Reservation Agent (m/w/d)für unsere Reservierung Zentrale! Du bist fröhlich und offen und spazierst stets mit einem Lächeln durchs Leben. Noch dazu schaffst Du es, genau diese Fröhlichkeit und Sympathie selbst durchs Telefon und Deine Mails auszustrahlen. Du hast Spaß am Umgang mit Menschen und bleibst in jedem Gespräch locker und professionell. Du verfügst […]

Germany
Logo of Hospitality Jobs – hotel and restaurant recruitment platform

GSA

Job for: Locals
Maldives
Logo of Hospitality Jobs – hotel and restaurant recruitment platform

Receptionist

Job for: Locals

Stellenbeschreibung   Wir suchen zur Verstärkung unseres Teams zum schnellstmöglichen Zeitpunkt eine/n: Front Office Agent / Rezeptionist (m/w/d) Als Front Office Agent / Rezeptionist  bringst Du ein herausragendes Maß an Engagement, einen Fokus auf exzellenten Service und eine echte Leidenschaft für die Schaffung positiver Gästeerlebnisse in unser dynamisches Front Office Team ein. Deine Hauptaufgaben: Als unser […]

Austria