Concierge Executive

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

Share

Facebook
Twitter
LinkedIn

Concierge Executive

Accor Hospitality Services is pioneering the transformation of tomorrow’s world by addressing the daily hospitality requirements of our partners throughout Australia. Our core focus is on delivering tailor-made, human-centric hospitality solutions. Accor’s vision of an augmented hospitality experience transcends the confines of our hotels, taking root within our HEARTIST culture and team ethos. This vision draws inspiration from our properties and thrives on the foundation of loyalty.

 

 

Purpose
As a Concierge Executive you will be an essential part of our Workplace Services Team. Your main role, overseen by the Head Concierge, will involve warmly welcoming and assisting tenants and visitors to the building. Additionally, you will lend a hand in tenant activation initiatives as needed. Your knack for hospitality will shine in this role!

 

Primary Responsibilities

  • Focused on proactively greeting, welcoming and serving tenants and visitors to the asset
  • You will be a key source of knowledge for tenants and visitors about the asset and local precinct
  • Focus on providing services that add convenience, exclusivity, community and utility
  • The role will be based in the lobby area of the office building to which you are assigned This involves both time at the Concierge desk and time roving throughout the Lobby (and building precinct) to proactively engage with tenants and visitors
  • You are the face of Accor to the building tenants and visitors and are key to representing our brand alongside that of our Client
  • Identify opportunities and ways to innovate the customer experience by reviewing feedback, interacting with tenants and identifying new trends
  • Adherence of best practice tools, participation in CX training with team, Heartist Engagement and quality assurance programs supporting your team with training where required
  • Embrace the Accor values and lead by example in demonstrating the spirit of the values in all actions and interactions

Skills & Experience

  • A strong customer/hospitality/hotel background with demonstrated experience in delivering exemplary customer service
  • Written and verbal communication skills
  • Previous experience in a customer experience role
  • Strong passion for people, curating experiences for others and in leading premium service delivery
  • All successful candidates will be required to hold a valid National Police Check

 

 Accor Benefits

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

Related Offers

Guest Experience Expert

Job for: Locals

POSITION SUMMARY   Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their […]

Australia

Boutique Attendant

Job for: Locals

POSITION SUMMARY   Greet customers when they enter the shop, offer assistance in locating merchandise, and respond to questions regarding merchandise. Display merchandise in a neat, eye-appealing manner. Restock items as necessary, check expiration dates, and discard expired items. Keep storeroom neat and clean. Complete customer purchases, process all payment types, and process returns, refunds, […]

United States

Reservations Agent

Job for: Locals

Company Description   As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​ By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​ Centrally located in the heart of Darling Harbour, Novotel & ibis Sydney Darling Harbour includes not 1 but 2 of Sydney’s most popular Hotels. We offer exceptional […]

Australia

Guest Service-Driver

Job for: Locals

POSITION SUMMARY   Transport guests to/from assigned destinations using property vehicle. Document all trips prior to the start of and at the conclusion of each trip. Park vehicle in designated location when not in use. Inspect property vehicles for damage and cleanliness. Check tire pressure and fluid levels for property vehicle, and refuel as necessary. […]

Senegal

Guest Experience Supervisor

Job for: Locals

POSITION SUMMARY   Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency […]

Vietnam