Concierge Manager

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Concierge Manager

Concierge Manager

 

Mandarin Oriental Jakarta is looking for a Concierge Manager to join our Front Office team.

 

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

 

After completion of an extensive renovation, Mandarin Oriental, Jakarta, will emerge fully rejuvenated to reclaim its status as the city’s premier address for both business and leisure. Mandarin Oriental, Jakarta will be positioned as Jakarta’s most luxurious and contemporary hotel, offering exemplary personalized service in well-appointed surroundings. Mandarin Oriental, Jakarta is operated and owned by the Mandarin Oriental Hotel Group.

 

About the job

Based Mandarin Oriental Jakarta, the Concierge Manager is responsible for duties within the Front Office’s Department and will assist in achieving the department’s goals. This role plays a key part in Front Office that aligns with the MOHG’s values. The Concierge Manager reports to the Front Office Manager.

 

As Concierge Manager, you will be responsible for the following duties:

1. Guest Service Responsibilities

  • Offer a warm, sincere, and personal welcome to all guests.
  • Provide guests with access to all Jakarta and Indonesia has to offer.
  • Maintain in-depth knowledge of directions, travel times, costs, and all forms of transportation.
  • Keep a constantly updated database with extensive information about city highlights, brochures, maps, and handouts.
  • Arrange and confirm tickets, dining reservations, transportation, package delivery, and pickups for guests.
  • Issue confirmation cards for reservations, transport, and event tickets.
  • Create meaningful conversations with guests to identify preferences and record in guest profiles.
  • Be knowledgeable of all in-house and arriving guests, as well as hotel daily events.
  • Respond promptly and tactfully to guest needs, requests, and complaints.
  • https://careers.mandarinoriental.com/jobs/concierge-manager-jakarta-daerah-khusus-ibukota-jakarta-indonesia

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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