This is an entry-level IT support role.
Reliable hardware and seamless software are at the heart of every day-to-day IHG experience. To keep everything running smoothly, we’re looking for a proactive and passionate IT Coordinator (Specialist) to ensure our computers are properly installed, operating efficiently, and protected from cyber threats.
What You’ll Do
- Serve as a trusted point of contact for computer hardware support, ensuring systems are properly installed, maintained, and operating efficiently.
- Stay up to date with all approved systems and technologies, including LAN and POS systems.
- Monitor and document hardware and software performance, maintain technical documentation, and prepare system reports.
- Administer user IDs, passwords, and access permissions.
- Help safeguard our IT infrastructure against cybersecurity threats.
What We’re Looking For
We’re looking for someone who takes pride in their work, enjoys staying active, and is committed to providing outstanding service.
- Diploma or vocational certificate in Computer Science, Information Technology, or a related field.
- Minimum of one (1) year of related experience in computer setup, maintenance, and troubleshooting.
- Working knowledge of computer networks, operating systems, and databases.
- Strong analytical and problem-solving skills.
- Knowledge of PCI DSS (Payment Card Industry Data Security Standard).
- Excellent communication and interpersonal skills.
- A team player who is proactive, responsible, hardworking, and able to perform effectively under pressure.
Why You’ll Love Working with IHG Hotels & Resorts at InterContinental San Francisco
The hourly pay range for this role is $25.00 to $40.00 per hour.
We believe in taking care of our colleagues with competitive pay, outstanding benefits, and meaningful career opportunities. Eligible colleagues enjoy:
- FREE medical coverage and heavily subsidized dental, vision, and other insurance beginning the first of the month following your hire date.
- Complimentary chef-prepared meals in our Colleague Dining Room.
- Commuter Benefits Program with company-paid account administration fees to help reduce transportation costs.
- Exclusive IHG One Pass Travel Program, offering deeply discounted room rates at IHG hotels worldwide.
- 50% off food and beverage when traveling on eligible IHG One Pass rates.
- BenefitHub discounts with exclusive savings on shopping, entertainment, travel, fitness memberships, technology, restaurants, and more.
- Two weeks of paid vacation during your first year, with increases to your accrual based on your years of service.
- Wellness and Sick Time accrued each pay period based on the number of hours you work.
- Eleven paid holidays each year.
- 401(k) retirement plan with company matching.
- Paid parental leave to support growing families.
- Training, development, and career advancement opportunities with one of the world’s leading hospitality companies.
