About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Nestled in the vibrant Marunouchi district, just minutes from Tokyo Station and Ginza, the newly renovated Four Seasons Hotel Tokyo at Marunouchi offers a rare sense of intimacy. With only 57 rooms and suites, the hotel welcomes guests into a tranquil sanctuary in the heart of Japan’s iconic capital. Reimagined as a contemporary manor, it combines elegant design with the warmth of home, offering an elevated expression of residential living. Highly personalised service, bespoke experiences and tailored itineraries unlock Tokyo’s endless possibilities for exploration, while memorable dining awaits at SÉZANNE, the award-winning French restaurant, and Maison Marunouchi, the hotel’s all-day bistro.
The Core Agent serves as the central communication point between guests and hotel departments, handling guest inquiries, requests, restaurant reservations, and other service needs professionally and efficiently in accordance with Four Seasons service standards.
コアエージェントは、ゲストとホテル各部門をつなぐコミュニケーションの窓口として、レストラン予約をはじめ、ゲストからのお問い合わせや各種ご要望に、フォーシーズンズのサービススタンダードに沿って、プロフェッショナルかつ迅速・的確に対応するポジションです。
https://careers.fourseasons.com/us/en/job/REQ10390915/Core-Agent
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
POSITION SUMMARY Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency […]
JOB SUMMARY To welcome and acknowledge every guest professionally and with a smile. To address guests needs throughout their stay offering the highest level of customer service and offer them a fond farewell on their departure. Each interaction is to be completed following quality assurance standards, exceeding our guests’ expectations, and promoting a professional and […]
