About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Le/la Standardiste est en charge de la réception des appels de l’hôtel, qu’il s’agisse d’appels internes ou externes. gère la prise de réveils et assure également le suivi des faxes clients au sein de l’hôtel.
Il/ elle doit connaître parfaitement les horaires d’ouverture et de fermeture des différents points de vente ainsi que le type de prestation proposé par chacun des services respectifs.
Il/elle est sous la responsabilité de l’encadrement de son service : Superviseur et Responsable.
Le/la standardiste doit faire preuve d’un très bon esprit d’équipe, avoir une excellente présentation, avoir une bonne élocution et de bonnes compétences relationnelles pour correspondre aux attentes d’une clientèle haut de gamme.
Le/la Standardiste doit également posséder de bonnes compétences informatiques, puisqu’il/elle est amené(e) à utiliser différents logiciels tels que Word, Excel, Internet et Opera.
FONCTIONS ESSENTIELLES :
1. Offrir aux clients un service agréable, efficace et professionnel conformément aux standards Four Seasons
2. Répondre à tous les appels de manière plaisante en utilisant le nom du client interne ou externe, et en mettant en relation avec le poste désiré en fonction de sa requête.
3. Faire et effectuer le suivi des appels de réveil pour les clients de l’hôtel.
4. Gérer les demandes des «Ne pas déranger», des postes occupés, des transferts d’appels, des mises en attente, des appels en attente, des Diverts (dérivation des appels d’une chambre à une autre), des COS, des NCOS7 et des mises en relation avec les messageries
https://careers.fourseasons.com/us/en/job/REQ10389303/Core-Agent
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners […]
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment […]
JOB SUMMARY Responsible for supporting all aspects of Concierge functions in accordance with hotel standards. Maintains a concierge service and management philosophy that serves as a guide to respective staff. Assists in developing and maintaining the acknowledgment and service of all guests visiting the location. Supports management to ensure all departments are aware of […]
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners […]
JOB SUMMARY Responsible for all front office functions and staff. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk and Retail/Gift Shop, as applicable. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures. Strives to continually improve […]
