WHO WE ARE:
Here at Cork CEC, we are a diverse group (with 58 nationalities) and we are committed to ensuring our associates explore and realize their full potential. There are clear career paths and opportunities to grow right at the beginning; 36 departments, 95 job roles ranging from customer services and social media to digital content management. There’s something for everyone!
WHAT CAN YOU EXPECT?
Serve guests from around the world as they embark on their travel journey. Create an effortless experience and build raving brand fans by answering questions about property facilities, services, and room accommodations to support our overall vision to be the world’s favourite travel company. Handle incoming contacts for a variety of Marriott brands and assist customers with their booking needs or questions through preferred channels. Responsibilities include processing reservation requests and supporting basic loyalty and customer care requests. This role will identify guest reservation needs and follow sales techniques to maximize revenue. Ensure compliance with policies and procedures for special booking rules and requests, loyalty guidelines, and case management. Provide customer support through assistance and guidance in issue resolution, and open communication with Marriott properties, related company contacts, and third parties.
WE WILL TAKE CARE OF YOU:
Taking care of you is a priority. From day one, you will be eligible for Marriott’s Associate Explore rate-curate a great work-life balance; stay at amazing properties!
Choice of where to work – in centre, remote (within 50-mile radius), or hybrid.
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
POSITION SUMMARY Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency […]
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