Director of Housekeeping

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Set along 100 acres of pristine beachfront on Okinawa’s west coast, Four Seasons Resort and Private Residences Okinawa will introduce a new expression of resort living in Japan. Designed in harmony with the island’s natural landscape and cultural heritage, the resort will feature guest rooms, private villas, residences, and a beach club, all connected through walkable gardens and open spaces. With a focus on thoughtful design, connection to nature, and the signature service that defines Four Seasons, the resort will offer both guests and team members the opportunity to be part of something truly special in one of Japan’s most unique destinations.

About the role:

The Four Seasons Resort and Residences, Okinawa is looking for a Director of Housekeeping

The Director of Housekeeping is responsible for leading all housekeeping and laundry operations while ensuring the highest levels of cleanliness, quality, and guest satisfaction across the resort and residences. As a key member of the pre-opening leadership team, this role will oversee the successful setup of housekeeping operations, establish departmental standards and procedures, build and develop the team, and ensure readiness for opening.

What you will do

• Lead the pre-opening planning and execution of all Housekeeping and Laundry operations, including development of policies, procedures, operating standards, and departmental budgets.
• Oversee recruitment, onboarding, training, and development of the housekeeping team, including contract partners and seasonal workforce, ensuring alignment with Four Seasons service and quality standards.
• Work closely with contract companies and seasonal workforce partners to deliver an exceptional product and maintain operational excellence.
• Ensure guest rooms, public areas, residences, and back-of-house areas consistently meet Four Seasons luxury standards.
• Resolve guest concerns professionally and effectively, handling all interactions with the highest level of hospitality while accommodating special requests whenever possible.
• Manage labor productivity, scheduling, and payroll processes, ensuring adherence to budgeted labor standards.
• Monitor and control inventories and departmental expenses, including linens, uniforms, guest supplies, cleaning products, equipment, and contract services.
• Lead quality assurance, room inspection programs, and continuous improvement initiatives to enhance operational efficiency and guest satisfaction.
• Interview, select, coach, mentor, and evaluate employees while fostering a positive, high-performing, and engaged team culture.
• Conduct regular departmental meetings, ensuring employees remain informed of resort updates, policies, service expectations, and best practices.
• Partner closely with Rooms Division leadership and other departments to ensure a seamless guest experience.

What you will bring

• Minimum 4 years of progressive leadership experience within Rooms Division, including at least 2 years serving as a Director of Housekeeping in a luxury hotel or resort environment.
• https://careers.fourseasons.com/us/en/job/REQ10396254/Director-of-Housekeeping