Director of Housekeeping

Novotel Singapore on Stevens and Mercure Singapore on Stevens are committed to attracting, recruiting and retaining diverse talents from all walks of life.  At Novotel Singapore on Stevens and Mercure Singapore on Stevens, we value and celebrate diversity, provide pay equity and equal opportunities for promotion, training and development programmes. We pride ourselves in creating and sustaining an inclusive and equitable working and learning environment for all.

Located along the arterial road that leads to Singapore’s iconic Orchard Road sits a stunning new lifestyle hub – the 254-room Novotel Singapore on Stevens and 518-room Mercure Singapore on Stevens, along with an eclectic array of F&B outlets. Step into this lush urban paradise equipped with an infinity pool, lap pool, tennis court, 24-hour gym, 9 meeting spaces, ballrooms and 4 hotel restaurants and bars, with 7 additional dining outlets.

Awarded Gold in the 2018 Melbourne Design Awards for its creative architecture, the Novotel Singapore on Stevens and Mercure Singapore on Stevens building tells a unique story from its aerial view to the elements around the hotel.

Dual-Property Director of Housekeeping is responsible for leading, directing, and coordinating the housekeeping and laundry operations across two designated hotel properties. This role ensures that both properties meet and exceed established standards for cleanliness, guest satisfaction, and safety. The ideal candidate will possess exceptional time-management skills, the ability to manage separate P&L budgets, and the leadership capacity to foster a unified team culture across multiple locations.

Experience: Minimum of 3–5 years of Housekeeping Management experience in the hospitality industry. Prior experience managing multiple properties or a complex environment is strongly preferred.

Leadership: Proven ability to manage large teams (50+ employees) and delegate effectively to mid-level supervisors.

Financial Acumen: Strong understanding of hotel P&L statements, labor forecasting, and cost-per-occupied-room (CPOR) metrics.

Systems Proficiency: Experience with Hotel Property Management Systems (PMS) such as Opera, as well as housekeeping productivity software (e.g., HotSOS, HOB OS).