Director of Housekeeping

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Costa Navarino is located on the southwest coast of the Peloponnese, one of the most unspoiled and breath-taking landscapes in the Mediterranean, and 45 minutes’ drive from Kalamata International Airport. The beachfront resort comprises of 99 suites and villas, all with outdoor terraces and sea views, along with seven restaurants and bars.

About the job

Based at the Mandarin Oriental, Costa Navarino within the Housekeeping Department in Pylos, Messenia, Greece the Director of Housekeeping manages all aspects of the Housekeeping Department, maintaining the highest standard of cleanliness in all guestrooms, indoor and outdoor public areas, F&B outlets, spa and laundry facilities, while recommending and implementing procedural changes. The Director of Housekeeping reports to the Resort Manager.

As Director of Housekeeping, you will be responsible for the following duties:

• Schedule, organize, and supervise the daily activities of the Housekeeping team, ensuring efficient operations across all areas of the resort.
• Lead the Housekeeping department, overseeing recruitment, onboarding, training, and development of colleagues in collaboration with the People & Culture team and Resort Manager.
• Conduct regular performance reviews, provide coaching and feedback, and implement corrective actions when required.
• Ensure compliance with all operational standards, company policies, and health, safety, and hygiene regulations.
• Maintain the highest standards of cleanliness, presentation, and guest comfort throughout the property.
• Monitor and ensure prompt and professional responses to guest requests, delivering an exceptional luxury guest experience.
• Oversee quality control processes, including cleaning audits and pest control programs, to ensure consistently high standards.
• https://careers.mandarinoriental.com/jobs/director-of-housekeeping-costa-navarino-greece