As a pioneer in the art of responsible hospitality, the Accor Group brings together more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations across 110 countries. While each brand has its own character, all share a common ambition — to keep innovating and redefining the art of hospitality.
At Mövenpick Hotel & Residence Hajar Tower Makkah, managed by Accor, you will join a diverse team of Heartists® committed to creating heartfelt, meaningful, and memorable experiences for our guests.
Located just steps away from the Holy Kaaba within the Clock Tower, our 41-storey hotel offers premium accommodation, blessed views, and world-class dining venues, welcoming guests from across the globe — particularly during the sacred seasons of Hajj, Ramadan, and Umrah.
At Accor, hospitality is a work of heart. Join us and become a Heartist®.
Job Description
Position Title: Director of Reservations
Department: Revenue Management & Reservations
Reports To: Director of Revenue Management
Location: Mövenpick Hotel & Residence Hajar Tower Makkah
Hotel Brand: Mövenpick by Accor
Position Summary
The Director of Reservations is responsible for leading the Reservations Department and ensuring the effective management of room reservations, inventory control, and reservation systems to maximize conversion, optimize room availability, and deliver exceptional service.
The role works closely with the Director of Revenue Management, Sales, Front Office, Revenue, and Distribution teams to ensure reservation accuracy, inventory integrity, and seamless guest experiences, particularly during high-demand periods including Hajj, Ramadan, and Umrah.
Key Responsibilities
Reservations Operations
* Lead and manage the daily operations of the Reservations Department.
* Ensure all reservations are processed accurately and within brand standards.
* Maintain reservation quality, guest communication, and response times.
* Supervise reservation team and ensure service excellence.
* Monitor reservation queues and booking turnaround times.
* Handle VIP, group, and complex reservation requests.
* Ensure reservation policies are consistently followed.
Inventory & Availability Management
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
Descrição da empresa Hospitalidade pioneira que promove conexões. Em todo o mundo, todos os dias, nossas pessoas, marcas e hotéis dão vida à nossa visão global: criar experiências distintas, impulsionar desempenho sustentável e inovar com ousadia o que vem a seguir. Esta é a Accor – bem-vindo ao nosso mundo. Descrição da vaga […]
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