Fairmont Hotels & Resorts

Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.

Fairmont Mayakoba is a luxury resort located in Mexico’s Riviera Maya, seamlessly blending tropical nature, mangroves, and white-sand beaches within an exclusive setting. Certified with the prestigious AAA Five Diamond Award, it offers 401 elegant guest rooms and suites, including beachfront and lagoon casitas, all featuring world-class amenities. The resort is thoughtfully designed with respect for the natural environment and local culture, delivering a perfect balance between modern luxury and ecotourism in a paradisiacal Caribbean setting.

About the Application Process:

At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

We are seeking an accomplished and visionary Director of Sales & Marketing to lead our integrated sales and marketing operations in Playa del Carmen, Mexico. In this pivotal role, you will drive revenue growth and brand expansion, build and mentor high-performing sales and marketing teams, and establish strategic partnerships that position our organization for sustainable success. As Director of Sales & Marketing, you will be responsible for developing comprehensive sales and marketing strategies, achieving ambitious revenue targets, enhancing brand positioning, and fostering a customer-centric culture that delivers exceptional results.

• Develop and execute integrated sales and marketing strategies to achieve revenue targets, identify new business opportunities, expand the customer base, and strengthen brand presence while monitoring market trends and competitor activities to adjust strategies accordingly
• Lead, mentor, and motivate cross-functional sales and marketing teams, fostering a collaborative and results-driven environment that encourages innovation, professional growth, and accountability across both departments
• Establish and maintain strong relationships with key clients, stakeholders, and marketing partners, ensuring exceptional customer service and satisfaction at all touchpoints throughout the sales and marketing lifecycle
• Manage sales forecasting, pipeline development, marketing campaign performance, and resource allocation to optimize team performance and maximize revenue generation and brand awareness
• Implement and oversee CRM systems, marketing automation platforms, and analytics tools to track customer interactions, measure sales and marketing performance, and generate data-driven insights for continuous improvement
• Set clear objectives and performance metrics for both sales and marketing teams, conduct regular performance reviews, and provide ongoing training and development opportunities
• Develop and oversee marketing campaigns, brand positioning strategies, and promotional initiatives that support sales objectives and enhance market visibility
• Analyze market dynamics, competitive landscape, and customer behavior to refine sales and marketing approaches and enhance business outcomes
• Prepare detailed reports on sales and marketing performance, including key metrics, financial analysis, and campaign effectiveness, and present findings and recommendations to senior management

• Education: Bachelor’s degree in Business Administration, Marketing, Sales, Hospitality Management, or related field; Master’s degree in Hospitality Management, Business Administration, or Marketing preferred
• Experience: Minimum 8 years in sales leadership or sales management roles within the luxury hospitality sector, with a demonstrated track record of achieving and exceeding revenue targets at upscale properties; proven success in driving revenue growth within luxury hotel, resort, or high-end service environments
• Luxury Hospitality Expertise: Deep understanding of the luxury hospitality market, including premium guest expectations, luxury brand positioning, and high-end service delivery standards; experience managing sales and marketing for luxury properties with strong brand equity and premium market positioning
• *Leadership Skills: Proven ability to lead, develop, and inspire cross-functional sales and marketing teams in luxury environments; experience managing P&L responsibilities and building high-performing organizations that deliver exceptional results and maintain luxury brand standardshttps://careers.accor.com/global/en/job/director-of-sales-and-marketing-in-fairmont-mayakoba-playa-del-carmen-mexico-jid-100175