Doorperson

Doorperson, Rooms Division

Mandarin Oriental Mayfair, London is looking for a Doorperson to join our Concierge team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Mayfair, London is the newest jewel which has opened in the heart of Mayfair. It’s another world; an oasis of calm in the heart of the city, with the most attentive service. A world that’s all about our guests.

About the job

Within your role at Mandarin Oriental Mayfair, you will be responsible for:

• To greet our guests, residents and visitors on both arrival and departure courteously and professionally.
• To give and receive handover from shift to shift in order to ensure effective communication.
• To ensure that the front entrance is kept clean and tidy.
• To check arrival and departure reports so as to anticipate guests needs.
• To ensure that the main entrance is attended at all times.
• To assist guests and residents on arrival by opening car doors, ensuring a warm welcome.
• To unload any belongings, ensuring a smooth and safe flow.
• To ensure the safe parking of residents cars in our parking bays and guest cars at an off-site location.
• To assist guests, residents and visitors in providing taxis on request.
• To guide guests and residents to pre-arranged transport.
• To ensure the safe keeping and issuing of pass keys.
• To assist the Bell team when necessary to ensure that the guest luggage/items are delivered or collected from the guest room within the Company’s standard.
• To ensure that Mandarin Oriental Mayfair, London Grooming standards are maintained – ensure that the uniform provided is kept clean, presentable and in good condition, ensuring that personal appearance and hygiene standards are an example for the team and demonstrate a professional image for our guests.
• https://careers.mandarinoriental.com/jobs/doorperson-london-england-united-kingdom-6ac8b1d9-7af8-4b61-ae9d-4b1dd97af2e6