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Discover a boundless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family 🚀 Discover some of the benefits we offer: My MeliáRewards: Participate in our exclusive loyalty program, enjoying […]
GUEST SERVICE LINE AGENT Education: High School Diploma Experience: Preferably experience in a telephone service/customer service position Skills: customer focus, problem-solving, communication, flexibility, and coordination skills Knowledge: preferably of hotel processes Tools: Experience with PMS will be valued Languages: Spanish (native) & English (min. level C1) and knowledge of French and/or German will be valued […]
Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room […]
