E-commerce Sales Associate

Discover a limitless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in several countries and become part of our extensive global family.

Discover some of the benefits we offer:

• My MeliáRewards:  Participate in our exclusive loyalty program, enjoying unique benefits and advantages. 

• My MeliáBenefits:  Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

Mission:

Provide support to the management of the E-Commerce segment for assigned hotels, collaborating in the implementation of commercial strategies and contributing to the achievement of revenue objectives through coordination with the Revenue Management, E-Commerce and Digital Marketing teams.

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What will you do?

• Provide support in the implementation of the E-Commerce segment sales strategy for assigned hotels.
• Collaborate in the commercial management of the Contact Center channel.
• Support the monitoring of revenue targets and identify opportunities to improve channel performance.
• Collaborate in monitoring the digital marketing investment of the assigned hotels.
• Participate in regular meetings with the E-Commerce, Revenue Management teams and external partners.
• Review and ensure the correct configuration of hotels on the various digital platforms.
• Support the implementation of digital marketing actions and the monitoring of campaign performance and Travel Ads together with the specialized teams.
• Coordinate the updating and quality of the hotels’ digital content with the Ecommerce Hub.
• Collaborate with Revenue Management on the correct implementation of rates, promotions and offers across different channels.
• Provide support in the processes of registering and configuring hotels on owned channels, OTAs and metasearch engines, especially in hotel opening projects.
• Prepare reports and analyses on the performance of the E-Commerce channel to facilitate decision-making.

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Requirements

Training

• Higher education in Tourism, Business Administration, Sales, Marketing, Digital Marketing or similar.

Languages

• Native Spanish speaker.
• Advanced English.

Knowledge

• Knowledge of e-commerce platforms, OTAs and metasearch engines.
• Knowledge of digital marketing (SEO, SEM and online campaigns).
• Proficient in Excel and data analysis skills.
• Experience with web analytics tools and hotel management platforms will be valued.

Experience

• Experience in e-commerce, online distribution or sales, preferably in the hotel or tourism sector.