Events Executive

You will be the dedicated contact for the client throughout the planning phase, ensuring that the clients’ expectations are exceeded, while also upselling to maximise revenue. The role will work closely with Sales & Revenue departments as well as the hotel’s Operations Departments to ensure a high standard of service delivery resulting in strengthened customer relations and loyalty.

CORE WORK ACTIVITIES

• Point of contact for customers from contract turnover through the event/group planning phase.
• Manages all details of event/group planning including food and beverage, meeting specifications, audio visual, room block, deposit follow up, and VIP requests. Ensures data integrity across the various booking systems
• Ensure all changes to the events / groups are processed and documented. Finds solutions or makes alternative suggestions to client requests and requirement changes
• Upsells during event planning to increase revenue
• Prepares relevant event documentation for the client
• Ensures accurate forecasting of event and group revenue
• Communicates event/group details to the Operation Departments through relevant documentation and weekly meetings. Engages with hotel Operations Team to ensure client expectations will be met and exceeded
• Holds pre-convention meetings when needed
• Conducts client site inspections to showcase the hotel
• Greets customer at start of event on property and remains available to customer during the course of the event
• Conducts post-event calls to obtain feedback on product quality, service levels and secure repeat business. Sends Event Satisfaction Surveys to capture feedback and effectively respond to any guest challenges
• Ensures that all enquiries received via the telephone meet the required Test Call standard
• Communicates with the accounts department regarding credit checks to ensure correct payment is set up for all groups
• Prepares post-event documents including commission accruals
• Responsible for the reactive sales of social enquiries, specialist sales enquiries and group Restaurant/Bar bookings from enquiry through event planning. Communication channels include telephone, e-mail or 3rd party intermediary sites
• Qualifies business opportunities by understanding customer needs and recommends the appropriate features and services of hotel to exceed customer expectations; sells according to the business and operational strategy of the hotel
• Creates quotations and proposals based on customer requirements, conducts regular follow-up calls to identify changing needs, converts enquiries into confirmed bookings, issues contracts
• Inputs enquiries into the relevant booking systems and ensures data integrity
• Builds long-term partnerships with new and repeat business customers and builds loyalty to the hotel and company
• Identifies potential opportunities for the wider business and turns over to the proactive Sales Team
• When required supports the reactive sales team respond to corporate group and event enquiries
• Strives to meet measurable targets and goals, as assigned for individual and teamhttps://careers.marriott.com/events-executive/job/F0DD6D282B26A0A55CB6575483417322