Discover a limitless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in several countries and become part of our extensive global family.
Discover some of the benefits we offer:
- My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.
- My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.
MISSION :Responsible for the implementation of the strategy, standards, attributes, products and optimization of operational efficiency in the kitchen area for hotels.
Your duties will include:
- Implement the F&BA strategy through standards based on product, quality, and culinary direction.
- Provides feedback to the F&B Partner regarding needs/opportunities at the hotel.
- Identify opportunities and propose them to your F&B CO.
- Execute based on instructions from your F&B CO.
- Adapt to the local country.
- Execute based on the model established by Hotel Services.
- Following F&B Hotel Service guidelines, implement Brand Operating Manuals, F&B standards, based on Brand ideals, making adaptations to your hotel if necessary.
- He is responsible for the implementation of centralized kitchen procedures, ensuring compliance with company standards, adapting work operations to the hotel team, maintaining product and service quality levels, and meeting HACCP (Hazard Analysis and Critical Control Points) and company sustainability requirements.
- Fill out the 3 year plan analysis template for your hotel and agree on it with the F&B CO.
- Supervise daily management and communication with F&B operators and external partners (e.g., Beso).
- Set prices according to margins set by hotel services.
- Responsible for the short and medium-term profitability of Food & Beverage at the hotel. Monitors budget compliance. Proposes and implements action plans in case of deviations.
- Define the F&B marketing and public relations strategy for your hotel in line with the brand.
- Participate in the preparation of your department’s budget according to the established guidelines.
- Monitor the defined budget, ensure compliance, and report any deviations within your department to the Business Partner. Participate in defining corrective measures to minimize negative impacts and monitor their implementation with the Business Partner.
- Participate in the preparation of the projections by providing information about your department.
- Analyze the reasons for deviations, participate in defining corrective actions, and promote their implementation within your department.
- Periodically analyze your department’s P&L, review all its income and expenses, seeking to maximize results and identifying opportunities for improvement with the support of the Business Partner.
- He is aware of the financial results of his hotels, as well as the impact of his department on them. He communicates this information in detail to his team.
- Ensure the achievement of the department’s financial targets and be aware of the financial targets of their hotels, as well as their fulfillment. Communicate information clearly to their team.
- Analyze the hotel’s needs and request F&B Investments from the F&B Partner.
- Prepare the investment budget taking into account the need for new equipment to ensure quality and productivity in the following year.
- Control and monitor the Operational PAI of your hotel, respecting the times set by the company.
- Provide feedback to F&B Partner on their hotels’ F&B supplier needs and follow Hotel Services’ guidelines.
- It is your responsibility to ensure that your hotel follows the established strategy regarding F&B suppliers.
- Request authorized products based on established processes.
- Request approval from F&B Hotel Services (form) when products are not in the catalog.
- Actively participate in the selection of your team and its promotion on social media.
- Inform HR Partners of critical vacancies at your hotel.
- To learn about the development plans and tools in the field of Human Resources to promote their use (Melia Home, Meliá Escucha, E-melia, development plans, Inspiring Opportunities, Graduates Programs, Code of Ethics…).
- Identify high-potential staff, as well as actively participate in the development of your team and trainees (if applicable).
- Conduct a performance evaluation of your team.
- Understand the sizing ratios and apply the staffing guide defined for your hotels, raising revision proposals when operations require it.
- Review the training plan annually with the Operations Management and HR area, to propose training actions based on the needs of the team.
- Complete the available training courses that apply to improving your job.
- Establish briefings for communication with your teams.
- Understand and analyze the climate survey results for your department. Design and implement action plans with the team, and ensure participation during the measurement period.
- Ensure the participation of your team in the wellness programs made available to them.
- Promote the use of social media following the guidelines established by the company.
- Know the evacuation plan of your hotels.
- Assume the responsibilities assigned to you in the Center’s Self-Protection Manual or local equivalent in other countries.
- Ensure compliance with the Procedures and Instructions regarding health and safety at work.
- Know the personal protective equipment in your department and ensure its correct implementation and use through the corresponding training actions.
- Verify compliance with safety regulations.
- Participate in the ongoing assessment of risks.
- Assume the responsibilities assigned to you in the Occupational Health and Safety Management System Manual.
