Executive Housekeeper

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Makati is an upcoming 5-star luxury hotel set within the lush Ayala Triangle Gardens, at the prestigious corner of Paseo de Roxas and Makati Avenue. Scheduled to open in 2026, this landmark development will feature 275 elegantly appointed guestrooms and suites, offering a refined blend of contemporary design and timeless sophistication. Guests will enjoy an exceptional array of world-class amenities, including a curated selection of restaurants, a stylish bar, a serene pool area, and the brand’s signature spa. Designed to be a sanctuary in the heart of the city, the hotel promises an elevated experience for both leisure and business travelers seeking comfort, excellence, and distinction in Manila.

The Role 

The Executive Housekeeper will play a pivotal role in the successful pre-opening and ongoing operations of Mandarin Oriental Makati. This leader will be responsible for establishing world-class housekeeping standards, building and training a high-performing team, and ensuring the highest levels of cleanliness, comfort, and luxury in line with Mandarin Oriental’s legendary service standards.

Key Responsibilities 

• Pre-Opening Phase
  • Develop and implement housekeeping policies, procedures, and operating manuals.
  • Recruit, train, and onboard housekeeping team members.
  • Coordinate with suppliers for procurement of linen, cleaning equipment, and guest amenities.
  • Collaborate with project and design teams to ensure operational readiness of guest rooms and public areas.
• Operational Phase
  • Lead and manage the housekeeping department, ensuring all guest rooms, public areas, and back-of-house spaces meet Mandarin Oriental standards.
  • Oversee daily operations including scheduling, inspections, and quality control.
  • Implement sustainability and cost-control measures while maintaining luxury standards.
  • https://careers.mandarinoriental.com/jobs/executive-housekeeper-manilla-metro-manila-philippines-ead31873-3944-46b3-840b-24a9866b961d