Executive Housekeeper

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Barcelona is an exclusive 5-star hotel located on Barcelona’s Paseo de Gracia, also home to several historic modernist works and architectural gems by Gaudí. The hotel belongs to the Mandarin Oriental Hotel Group, an international hotel management group with more than 38 luxury hotels, resorts and residences worldwide.

About the job

Based at Mandarin Oriental, Barcelona, within the Housekeeping Department, the Executive Housekeeper is responsible for the overall management, leadership and performance of the Housekeeping and Laundry operations, ensuring the highest standards of cleanliness, presentation, service excellence and guest satisfaction throughout the hotel. The Executive Housekeeper reports directly to the Director of Rooms.

As Executive Housekeeper, you will be responsible for the following duties:

• Lead and manage all housekeeping operations, ensuring the highest luxury hospitality standards are consistently achieved.
• Develop, implement and monitor departmental procedures, service standards and quality assurance programmes.
• Manage, motivate, coach and develop the Housekeeping and Laundry teams, fostering a culture of excellence, engagement and continuous improvement.
• Ensure all guest rooms, public areas, heart-of-house areas and laundry facilities are maintained in immaculate condition.
• Monitor productivity, labour costs, departmental budgets and operating expenses while maintaining exceptional service quality.
• Conduct regular inspections and audits to ensure compliance with brand standards, health and safety regulations and cleanliness requirements.
• Collaborate closely with Front Office, Engineering, Food & Beverage and other departments to ensure seamless guest experiences.
• https://careers.mandarinoriental.com/jobs/executive-housekeeper-barcelona-catalunya-spain