Fitness and Wellness Concierge

Mandarin Oriental Hyde Park is looking for a Fitness and Wellness Concierge to join our Spa & Wellness team. 

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

As a Fitness and Wellness Concierge at Mandarin Oriental Hyde Park, London, you will be responsible for:

• Effectively coordinates the usage of the Fitness & Wellness centre.
• Will be responsible for maintaining the cleanliness of the entire Fitness & Wellness centre in particular the changing rooms, toilets, showers, fitness centre and pool on a daily bases. These should be kept in a neat, tidy and sanitary manner in accordance with the Standards and Procedure and Health and Safety Standards.
• Proactively greet, interact, and assist guests in a professional manner
• Identify and report defects throughout the Fitness & Wellness centre; notify maintenance teams immediately of hazards, injuries, equipment or processes that negatively affect the operations.
• To ensure that lockers are stocked with clean linen at all times and removing soiled items.
• To cover receptionist duties as and when required

As a Fitness and Wellness Concierge, you will be working on a rotating shift basis, Monday to Sunday, 39 hours a week. Shift patterns will vary from morning and afternoon shifts (including weekends and bank holidays), so flexibility is required where applicable.

To be a successful Fitness and Wellness Concierge candidate, you have experience within a luxury Spa environment or reception experience and are passionate about service and exceeding guest expectations. You have a strong understanding of systems and IT technology, are a strong team player and   have excellent communication skills, both written and verbal. Previous Spa or Hotel experience in a 5-star environment is desirable but not essential.

In return, you will receive an array of iconic benefits, such as:

• Excellent career progression with an iconic, luxury, global hotel brand. A lot of our colleagues joined us at the beginning of their career and are now leading their own teams and divisions.
• Fantastic learning and development opportunities for all levels of staff, with targeted development programs to get you ready for the next step in your career.
• 3 complimentary nights per year, increasing to 5 with length of servicehttps://careers.mandarinoriental.com/jobs/fitness-and-wellness-concierge-london-england-united-kingdom