Fitness Supervisor

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Makati is an upcoming 5-star luxury hotel set within the lush Ayala Triangle Gardens, at the prestigious corner of Paseo de Roxas and Makati Avenue. Scheduled to open in 2026, this landmark development will feature 275 elegantly appointed guestrooms and suites, offering a refined blend of contemporary design and timeless sophistication. Guests will enjoy an exceptional array of world-class amenities, including a curated selection of restaurants, a stylish bar, a serene pool area, and the brand’s signature spa. Designed to be a sanctuary in the heart of the city, the hotel promises an elevated experience for both leisure and business travelers seeking comfort, excellence, and distinction in Manila.

The Role

The Fitness Supervisor supports the Director of Spa & Wellness in delivering exceptional wellness experiences that exceed guest expectations in line with Mandarin Oriental’s Legendary Quality Experiences (LQE), MOQA standards, and Spa & Wellness brand standards. This role is responsible for overseeing the daily operations of the Fitness Centre and Swimming Pool, ensuring the highest standards of guest service, safety, facility presentation, colleague performance, and operational efficiency. The Fitness Supervisor contributes to maintaining a luxury wellness environment while supporting departmental objectives, colleague development, and guest satisfaction.

Key Responsibilities

Operational Excellence

• Support the Director of Spa & Wellness in implementing and maintaining LQE, MOQA, and Spa & Wellness standards across all guest interactions.
• Oversee the daily operations of the Fitness Centre and Swimming Pool, ensuring a safe, clean, and welcoming environment at all times.
• Monitor guest satisfaction and proactively address guest feedback, concerns, and special requests in a timely manner.
• Conduct daily briefings and communicate operational priorities, wellness initiatives, and service standards to the team.
• Ensure all fitness and pool facilities, equipment, and amenities are maintained to the highest operational and presentation standards.
• Coordinate with Engineering and Housekeeping to address maintenance and cleanliness requirements promptly.
• Ensure compliance with all health, safety, emergency, and operational procedures.
• Uphold Mandarin Oriental grooming, presentation, and professional conduct standards at all times.
• Maintain effective communication within the Spa & Wellness Department and across all hotel departments.
• Support a positive, collaborative, and service-oriented working environment.

Fitness & Pool Operations

https://careers.mandarinoriental.com/jobs/fitness-supervisor-manilla-metro-manila-philippines