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Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Front Office Agent
Mandarin Oriental Canouan is looking for a Front Office Agent to join our Front Office Team.
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
Mandarin Oriental Canouan is a remote island hideaway located on Canouan Island in St. Vincent and the Grenadines, that is fast becoming one of the of the most sought-after luxury destinations in the world.  Oriental, Canouan redefines the idyllic tropical island getaway.
About the job
Based at the Mandarin Oriental Canouan / within the Front Office Department in Canouan, the Front Office Agent is responsible for creating a warm, welcoming, and seamless experience for all guests throughout their stay. This role requires strong communication, professional presentation, attention to detail, and the ability to anticipate guest needs while upholding the standards and values of Mandarin Oriental. The Front Office Agent reports to the Front Office Manager.
As Front Office Agent, you will be responsible for the following duties:
Guest Services & Experience
  • Provide professional, courteous, and genuine service to all guests and external callers.
  • Ensure a seamless check-in and check-out experience including preparing for arrivals, managing walk-ins, groups, and late departures.
  • Handle guest inquiries, concerns, and feedback with courtesy and efficiency; escalate to the Duty Manager as needed.
  • Anticipate guest needs to delight and exceed expectations.
  • Offer accurate information regarding hotel facilities, services, events, promotions, and local activities.
  • Conduct property or room tours for potential guests as required.
Front Office Operations
  • Perform registration, reservation, cashiering, and billing procedures accurately using Opera PMS.
  • Maintain knowledge of room types, amenities, rates, packages, promotions, and availability.
  • Promote and upsell room categories, dining experiences, and resort offerings.
  • Manage guest requests and communicate effectively with other departments (Housekeeping, Guest Services, Transportation, etc.).
  • Process calls, messages, wake-up calls, restaurant/spa reservations, and transportation arrangements.
  • Secure guest valuables and follow proper lost & found procedures.
Financial & Administrative Duties

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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