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Description: The Lobby Ambassador work closely with the Front Desk Staff and other hotel departments in providing guest assistance with luggage transportation and miscellaneous needs. The Lobby Ambassador is often the first and last person a guest sees while staying at the hotel. The care and attention that goes with this position is crucial to […]
JOB SUMMARY Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and […]
Description: Process guest check-ins and check-outs according to hotel service and standard operating procedures. – Pre-register designated guests and prepare key packets. – Communicate pertinent guest information to designated departments/personnel (i.e. special requests amenity delivery). – Maintain confidentiality of all guests and hotel information. – Employ attention to detail in order to ensure security of […]
