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A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. What will I be doing? As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of […]
Oversees front desk operations. Provides guest service, guidance and leadership to ensure consistent customer service is provided. Assigns and instructs team members in details of work. Monitors lobby traffic to make staffing adjustments accordingly. Resolves customer complaints. Trains, supervises, schedules and assists in evaluating staff. What will I be doing? What are we looking for? […]
A Front Office Manager is responsible for directing and administering Front Office operations in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. What will I be doing? As Front Office Manager, you would be responsible for directing and administering Front Office operations in the hotel’s continuing effort to deliver outstanding guest […]
Hilton Fort Lauderdale Marina is looking to welcome an Assistant Front Office Director to join the team! Our hotel, which features 595 guest rooms, is located on the Intracoastal waterway and just a four-minute walk to the Broward Convention Center. Our 20+ team members report to the Director of Front Office. The ideal candidate holds 3+ years as […]
控制好部门日常用品的用量，与上级领导和财务总监一起编制和管理部门预算 员工团队 · 处理与客人相关的问题，在经理助理缺席的情况下负责与各部门负责人或行政管理部门联系 · 与上级领导和人力资源部一起进行人力规划和管理需求 · 与宾客关系主任密切合作，以确保贵宾和优悦会会员的行李得到迅速派送 · 负责(通过发现培训需要）对应接服务员、停车场服务员和门僮就其各自岗位职责进行培训 · 完成上级交代的其他工作任务 宾客体验 · 对行李服务台的活动和行李服务人员实施监督和指导 · 负责挑选和分发客人的信件及行政信件，并将无人接收的信件送返发信人 · 提供客人可能感兴趣的关于酒店所有服务、当地名胜、餐馆、医生、观光等方面的信息 · 最先向客人推荐本酒店的餐饮营业场所，熟知这些营业场所的营业时间和各自的特长 · 确保大厅始终保持整洁，烟灰缸始终干净 · 在大厅、餐饮营业场所和其它管理层认为合适的地方协调对客人的呼叫工作 · 负责维护酒店信息簿（功能板），并确保所有信息的准确性和实效性 · 在考虑酒店入住情况和预测以及大规模的团组活动，特别是关于提前或延迟到达及离 · 店的情况的前提下，为行李服务部员工准备高效的工作计划，安排节日和假日 · 进行每日例会,以确保所有着装服务人员了解最新情况并得到正确指导，并保证工作开始前所有员工的穿着均符合规定、干净整齐。同样，员工的外表也应随时给人以干净、精明和整洁的印象 · 询问客人的名字并且在整个交谈过程中称呼客人的名字至少3次 · 我们真诚的关心宾客，并通过每天践行真正的待客之道的承诺体现这一点： · 诚挚态度-提供细致周到的关怀并发挥积极作用，与宾客建立真诚的情感联系 · 真正自信-具备工作必需的知识和技能，并让宾客相信我们可在他们入住期间提供帮助与支持，值得他们的信赖。 · 用心倾听-重视宾客表达的观点，留意到通常被忽略的身体语言，了解宾客的愿望与需求 · 积极响应-准确机敏，及时周到的满足宾客需求 企业责任： · 完成其它分配的任务 Don’t quite meet every single requirement, but still believe you’d be a great fit for the job? We’ll never know unless you hit the ‘Apply’ button. Start […]
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