Front Desk Agent

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Front Desk Agent

Why work for Fairmont? 

A Rich History – Join a storied tradition at Fairmont Royal York, where nearly a century of luxurious hospitality and exceptional service have made us a Toronto landmark.

A Culture of Excellence – Be part of a dedicated team committed to delivering unparalleled guest experiences and maintaining the highest standards of service.

Grow, Learn and Enjoy! – Benefit from comprehensive training programs, mentorship, and a supportive work environment that empowers you to reach your full potential.

New Energy for A Storied Landmark- As the world and Toronto move toward a more sustainable future, our landmark hotel is in a stunning transformation for the zero-carbon century ahead.

About the Application Process: 

At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence. 

 

Job Description

 

  • To provide efficient service in a friendly manner; to assist, register and check-out hotel guests as well as representing in a professional way the company’s values.
  • Provide effective, fast service in a friendly manner
  • Check in and out hotel guests according to standards and policies
  • Answer incoming calls
  • Monitor for special rates and billing arrangements
  • Ensure the highest level of guest satisfaction by addressing concerns promptly
  • Review and prepare for VIP and ALL loyalty members arrivals to ensure flawless check-in experience
  • Coordinate the storage/delivery of guest mail/messages/packages including the monitoring, processing and distribution thereof
  • Ensure front desk is stocked with essential materials
  • Maintain a professional, neat and well-groomed appearance adhering to Hotel grooming standards
  • Pass on any guest comments to Assistant Front Office Manager/Manager on Duty
  • Make certain to be familiar with fire and emergency procedures
  • Other responsibilities connected with Front Office may be required

 

Qualifications

 

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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