Front Desk Agent

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Al Faisaliah Riyadh– Located in the heart of the city and setting new standards for luxury, Al Faisaliah Hotel is one of the most sought-after addresses in Saudi Arabia. Its timeless elegance, central location and panoramic views are complemented by Mandarin Oriental’s signature service to ensure a truly unforgettable Arabian experience.

About the job

Based at the Mandarin Oriental Al Faisaliah Riyadh within the Rooms Department in Riyadh, the Front Desk Agent is responsible for, responsible for, delivering exceptional guest service from arrival to departure, managing check-in/check-out procedures, guest requests, billing transactions, and front desk operations while ensuring the highest standards of hospitality and guest satisfaction in accordance with Mandarin Oriental Hotel Group standards.

As Front Desk Agent, you will be responsible for the following duties:

• Use of the hotel’s network, computers or internet access which is in the hotel’s view unreasonable or inappropriate, for example, gambling, chatroom, or pornographic material, is a serious breach of hotel policy and grounds for summary dismissal.
• Support and adhere to all policies & procedures relating to Safe, Sound and Sustainable at Mandarin Oriental.
• To carry out any additional duties requested by management, related to hotel operational activities.

As Front Desk Agent, we expect from you: 

• Establishing and developing personal contact with all our guests and providing continuous care, comfort, and warmth throughout their stay.
• Ensuring compliance with health and safety regulations
• Other responsibilities include performing all administrative and operative tasks and ensuring consistent knowledge of our Mission Statement, Pillars and all other service standards
• Provide quality service with colleagues to the guests by responding to requests promptly, efficiently and courteously during check-in, check-out, and throughout the guest s experience.
• Arrange fulfillment of guest services by working with the Concierge, Housekeeping, PBX, Reservations, and Room Service colleagues.
• Print and drop cash out, adjustment slips, paid-out voucher, and bank count reports.
• https://careers.mandarinoriental.com/jobs/front-desk-agent-saudi-only-riyadh-saudi-arabia