Front Desk Agent

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Front Desk Agent

Company Description

 

Fairmont The Palm is a luxury, world-class resort located on the iconic Palm Jumeirah Island in Dubai. The hotel features 391 guest rooms and suites with dedicated Fairmont Gold rooms and lounge. A total of 11 food and beverage outlets on property offer international dining options including Michelin Guide recommended 2022 and 2023 Little Miss India, Frevo – Brazilian Churrasco experience, Seagrill Bistro, Ba Restaurant and Lounge, Blowfish, Flow Kitchen, The Cigar Room, Vuvuzela and others. Fairmont The Palm also features an expansive pool and beach area with a health club, Serenity Spa Dubai – The Art Of Well Being and the Fairmont Falcons Kids’ Club.

 

Job Description

 

  • Execute the daily functions of arrival and departure for guests in a manner keeping with the Fairmont Service Promise and the guests.
  • Adheres to and executes all job task checklist points.
  • Perform registration process by obtaining data from guest and by observing the established guidelines.
  • Review all Group Resumes, VIP reports, daily business reports.
  • Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag while working.
  • Comply at all times with Accor standards and regulations to encourage safe and efficient hotel operations which include but are not limited to Front Office policies and Accounting policies.
  • Cash handling and credit processing as required, to include Gift Card redemption.
  • To support the Concierge or Telephone Operator as required.
  • Resolve guest complaints or otherwise follow up with manager.
  • Review room queue and work with Housekeeping to expedite turnover.
  • Reach out to guests to communicate room is ready and coordinate luggage delivery with Guest Services if luggage has been stored.
  • Handle Due-Out and Discrepancy updating in communication with the Housekeeping Department.
  • https://careers.accor.com/global/en/job/front-desk-agent-russian-speaker-in-fairmont-the-palm-dubai-united-arab-emirates-jid-51008

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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