Front Desk Manager

Set next to the picturesque Vondelpark, in the heart of the city, the 396-room Amsterdam Marriott is celebrated for its proximity to significant landmarks such as the Rijksmuseum and Van Gogh Museum, exclusive shopping, vibrant nightlife and high-end restaurants. Opened in 1975 as the first Marriott in Europe, the hotel blends a prime location with contemporary interiors, offering an ideal address for exploring Amsterdam. The hotel also features 11 flexible meeting and event spaces with natural daylight, including our Grand Ballroom and studios.

Guests can enjoy premium dining at Midtown Grill, one of Amsterdam’s top steak restaurants, as well as Bar TWLV, our cosmopolitan bar offering globally inspired dishes, creative cocktails and a day-to-night atmosphere

What are your responsibilities?

In this role you are responsible for overseeing the Front Desk and Concierge operations. You’ll work together with the Front Office Manager, the Guest Relations Manager and other managers and associates to successfully execute all front office operations, striving to continually improve guest and associate satisfaction and maximize the financial performance of the department.

• You utilize interpersonal and communication skills to lead, influence, and encourage others
• You maintain guest services and front desk goals
• You manage projects and policies
• You ensure exceptional customer service
• You identify the developmental needs of others and coach, mentor and help other to improve their knowledge and skills
• You analyze information and evaluating results to choose the best solution and solve problems

What makes you the perfect fit?

• Bachelor diploma in Hospitality or equivalent work experience
• 2-3 years of experience leading a Front Desk team
• Able to be visible in operation, provide recognition & promote positive public relations
• Knowledge of the complete front office operation is essential
• Excellent interpersonal and communication skills – written and verbal
• Driving and leading the achievement of different customer oriented KPI’s
• Fluent business English and Dutch is a strong preference
• Eligible to work in the Netherlandshttps://careers.marriott.com/front-desk-manager/job/0260984AF2CBFFE3D562B8E69CF37DFD