Front Desk Manager

About the Team

Shaner Hotels has an amazing opportunity at our Courtyard Newark – UD. Located on a beautiful suburban campus, the Courtyard Newark-University of Delaware offers impeccable service coupled with state-of-the-art technology. Our beautifully appointed guestrooms offer all the comforts of home and feature well-lit workstations and complimentary Wi-Fi. We take pride in being one of Delaware’s first “Green Lodging” establishments. The hotel is near many local businesses—including WL Gore, Bank of America, and Siemens—and we are adjacent to Clayton Hall Conference Center, a university-run facility that boasts over 40,000 square feet of meeting space. If it’s fun you’re looking for, you can test your luck at Delaware Park, experience some of Delaware’s “tax-free” shopping at Christiana Mall or take in some culture in the neighboring Brandywine Valley.

Job Description

Where Leadership Meets Hospitality.

Help Drive the Success of Our Hotel Every Day.

The Front Office Manager is one of the most influential leaders in the hotel, serving as a key operational partner to hotel leadership while guiding the team responsible for creating exceptional guest experiences every day. This role extends far beyond the Front Desk. It requires a leader who can develop people, solve problems, anticipate challenges, and maintain operational excellence in a dynamic hospitality environment.

The Front Office Manager works closely with the Hotel Manager and Executive Leadership Team, serving as a key contributor to the hotel’s daily operations, guest satisfaction, financial performance, and overall success.

Success in this role will be measured by your ability to lead people, solve problems, maintain operational excellence, and keep the hotel moving forward each day. This position is ideal for someone who sees a challenge and immediately starts looking for solutions.

This role is much more than overseeing check-ins and check-outs. The Front Office Manager serves as the operational heartbeat of the hotel—leading the team responsible for creating first impressions, resolving challenges, supporting revenue goals, and ensuring exceptional guest experiences every day.