Key Responsibilities
Room Inventory & Assignment
– Assign guest rooms based on availability, preferences, and Hilton Honors status – Pre-block rooms for VIPs, group arrivals, and special requests – Monitor and adjust room inventory to maximize occupancy and efficiency – Ensure room assignments align with operational and guest satisfaction goals
Guest Experience Support
– Ensure all VIP and special arrivals are properly prepared and executed – Coordinate early arrivals, late departures, and room upgrades as needed – Support the Front Desk team to ensure smooth check-in experiences – Address and anticipate guest needs to enhance overall satisfaction
Group & Pre-Arrival Coordination
– Review daily arrivals and group resumes to ensure readiness – Prepare pre-registration materials and rooming lists – Coordinate closely with Sales, Events, and Reservations teams – Ensure all group blocks and special accommodations are accurate and fulfilled
Operational Coordination
– Act as liaison between Front Desk, Housekeeping, Engineering, and other departments – Communicate room status updates and prioritize room readiness – Monitor housekeeping progress to align with arrival demands – Escalate any operational challenges impacting room availability
Administrative Duties
– Maintain accurate records of room assignments and inventory changes – Utilize Hilton systems (OnQ) for room management and reporting – Prepare daily reports and communicate updates to leadership – Ensure all data entry and documentation is accurate and timely
Qualifications & Requirements
– Minimum 1 year of hotel Front Office, Reservations, or Rooms Division experience preferred – Strong knowledge of hotel operations and room inventory management – Experience with Hilton OnQ or similar Property Management Systems preferred – Excellent organizational and multitasking skills – Strong communication and problem-solving abilities – Ability to work in a fast-paced, high-volume environment – Flexible schedule, including weekends and holidayshttps://jobs.hilton.com/apac/en/job/HOT0CIWA/Full-Time-Front-Desk-Rooms-Coordinator-DoubleTree-by-Hilton-Philadelphia-Center-City
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
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