Front Desk Supervisor

Front Desk Supervisor

St. Pancras London Autograph Collection

At Autograph Collection Hotels, individuality is our greatest strength. Just as every hotel has its own story, character and point of view, so does every person who joins our team. We champion bold ideas, genuine personality and the freedom to bring your own style to what you do, creating an environment where creativity, curiosity and entrepreneurial spirit can thrive. If you’re inspired by originality, thrive on making a difference and want to be part of a growing collection of distinctive hotels where everyday is exactly like nothing else, Autograph Collection is a place where you can truly make your mark.

As part of the Marriott International family, Autograph Collection offers more than a job. It is an opportunity to be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Position Summary

The Guest Experience Supervisor – Front Desk is responsible for supervising Front Desk operations while delivering extraordinary guest experiences and maintaining Marriott brand standards. This role serves as a leader and role model for Front Desk associates, ensuring exceptional guest service, supporting associate development, managing daily operational activities, and driving guest satisfaction through personalized service, problem resolution, and operational excellence.

What you’ll do

• Supervise Front Desk associates and support the Front Office Manager with daily Front Office operations.
• Process guest check-ins and check-outs, verify guest information, manage room assignments, secure payments, and maintain accurate guest accounts.
• Deliver exceptional guest service by resolving guest concerns, handling complaints, and ensuring all guest requests are followed through to completion.
• Coach, train, motivate, and develop associates while supporting performance management and ongoing training initiatives.
• Promote Marriott Bonvoy membership, maximize revenue through upselling, and support daily sales strategies.
• Manage cash handling, cashiering functions, payment processing, reporting, and compliance with accounting procedures.
• Maintain accurate operational records, shift logs, reports, contingency documents, and guest information.
• https://careers.marriott.com/front-desk-supervisor-st-pancras-london-autograph-collection/job/P1-7686813-0