Front Office All Rounder

Discover Sofitel Sydney Wentworth – Where Heritage Meets Modern Luxury

Following an extraordinary transformation, Sofitel Sydney Wentworth has entered a new era of luxury. As Sydney’s first international five-star hotel, we blend heritage, elegance and contemporary sophistication to create exceptional experiences for guests from around the world.

As the first and last point of contact for our guests, our Front Office team plays a pivotal role in shaping every stay. From delivering warm welcomes and seamless arrivals to providing personalised service throughout the guest journey, our team creates meaningful moments that reflect the Sofitel spirit.

We are looking for a passionate and service-focused Front Office All Rounder – Guest Services to join our team. In this dynamic role, you’ll deliver exceptional guest experiences across all aspects of Front Office operations, ensuring every interaction reflects Sofitel’s luxury standards while creating memorable stays and supporting the smooth day-to-day operation of the hotel.

• Deliver exceptional service from pre-arrival to post-stay, responding to guest requests promptly, courteously, and professionally to ensure a seamless experience throughout
• Manage guest accounts accurately using Opera PMS, including billing, cashiering, and reservations, while maintaining strong attention to detail
• Act as the communication hub between guests and hotel departments, handling calls, messages, and wake-up requests efficiently and in line with brand standards
• Support daily front desk operations including VIP arrivals, group check-ins, courtesy calls, and shift handovers, ensuring all procedures are followed
• Promote hotel services and amenities through confident upselling and sound product knowledge to enhance the guest experience and drive revenue
• Contribute to guest satisfaction goals, including TrustYou initiatives, and assist with ad hoc tasks as directed by the Front Desk leadership team

• Previous Front Office or Guest Services experience in hospitality preferred.
• Proficient in Opera PMS (or similar) and reservation systems such as ResDiary or SevenRooms.
• Strong communication, attention to detail, and guest service skills.
• Ability to multitask, resolve guest issues, upsell services, and manage VIP experiences.
• Flexible to work rotating shifts, including weekends, evenings, and public holidays.

Why Join Sofitel Sydney Wentworth?

We value our people and offer:

https://careers.accor.com/global/en/job/front-office-all-rounder-guest-services-in-sofitel-sydney-wentworth-sydney-australia-jid-103560