POSITION SUMMARY
Assist staff with expediting problem payments (e.g., problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Set up accurate accounts for each guest upon check-in (i.e., sharewiths, separate room/tax/incidentals, comp). Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations. Block rooms in the computer and identify designated requirements and requests. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Coordinate with Housekeeping to track readiness of rooms for check-in. Review shift logs/daily memo books and document pertinent information in logbooks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Anticipate and address guests’ service needs. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested.
https://careers.marriott.com/front-office-executive/job/73520005FA4871975B997682D7166605
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
Stillingsbeskrivelse Bliv en vigtig del af gæsternes første og sidste indtryk, hvor du håndterer bagage, hjælper i receptionen og sikrer en smidig oplevelse i hele huset. En dynamisk rolle med varierende opgaver og masser af gæstekontakt – perfekt til dig, der trives med service og tempo. Dine opgaver vil bl.a. være: Håndtere bagage for individuelle […]
Job Description We are looking for a Manager, Loyalty Operations – France & Western Europe to join our team in Madrid. Roles/Responsibilities: 1. Radisson Rewards Implementation across Hotels: Contribute to and oversee the development and implementation of loyalty program initiatives, monitoring progress through regular performance reporting and executive-level presentations. Deliver regular training sessions (both […]
Descrizione del lavoro Vuoi essere il punto di riferimento che trasforma ogni momento del soggiorno, dal check-in al check-out, in un’esperienza memorabile? Rispondi “Yes I Can!” ed entra a far parte del nostro dinamico mondo di Moment Makers! Attualmente stiamo cercando un/a Front Desk Agent Turnante che si unisca al nostro team. In Radisson Hotel Group cerchiamo […]
Stellenbeschreibung Ohne Dich geht’s nicht: Jedes Hotel braucht eine gute Seele! Der erste Eindruck zählt. Bei Prize am Empfang kannst Du den ersten Eindruck auf unsere Gäste machen. Und der wird gut sein, weil Du freundlich, smart, hilfsbereit, praktisch veranlagt und schnell bist – eine Mischung aus Pfadfinder und Manager quasi. Vom Hallo bis […]
