Front Office Manager

• One complimentary duty meal for all employees that work more than 6 hours per shift
• Food & Beverage discount at Fairmont Kea Lani (venue specific and discount may vary)
• Wellness Offerings
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities

As a Front Office Manager, you will be responsible for ensuring the highest level of guest service is offered through sustained standards at the Front Desk.  You will also serve as a resource to the overall operations of the hotel by providing assistance and direction as needed.

Salary Range: $80,000 – $85,000

What you will be doing:

• Coordinate management of the Front Desk to ensure a smooth operation and the highest level of guest satisfaction through colleague adherence to Fairmont Service Promise and Leading Quality Assurance standards at all times.
• Champion the iAuditor program to maintain standards
• Align colleagues to achieve and deliver on the strategic goals of the department
• Ensure effective utilization and productivity of all staff through staff planning, hiring and scheduling
• Develop strong teams through active involvement in the operations and through the development and support of a continually evolving team, including conducting and coordinating timely performance reviews
• Develop, implement and maintain new incentives to motivate employees and maximize hotel revenue through upgrades
• Seek feedback on guest satisfaction and resolves problems in accordance with our Mission Statement and philosophy of employee empowerment
• Liaise with all hotel departments to ensure the smooth management of resort operations, maintaining a close relationship with Engineering, Rooms, Sales and Food & Beverage Divisions
• Actively contribute to the Guest Experience committees
• Consistently work towards improving VOG (TrustYou), Guest Service Index and LQA scores by responding to all surveys in a timely manner
• Support the Director of Front Office by extracting, analyzing and identifying trendshttps://careers.accor.com/global/en/job/front-office-manager-in-fairmont-kea-lani-maui-wailea-makena-united-states-jid-83839