Front Office Manager

We are looking for an ambitious, dedicated and service-oriented Front Office Manager to join the fantastic team London Marriott Hotel Kensington.

If you are a passionate rooms operations professional looking to develop within an amazing brand and the world’s biggest travel company get in touch with us today! See where your journey can take you.

At Marriott International, we believe in seizing opportunities and making your own adventure. A world of opportunity pulls up to your bar with every guest you meet– and you never know who might show up next.

That big world also extends to our global, diverse family of associates. Like most families, we’re a group of unique individuals who bring different strengths, styles, personalities and interests to the table. And this makes every single day a new discovery.
CANDIDATE PROFILE 

Education and Experience

• High school diploma or GED; 2 years management experience in the guest services, front desk, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year management experience in hotels.

CORE WORK ACTIVITIES

Maintaining Guest Services and Front Desk Goals

• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
• Develops specific goals and plans to prioritize, organize, and accomplish your work.
• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
• Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
• Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.

Supporting Management of Front Desk Team

https://careers.marriott.com/front-office-manager-london-marriott-hotel-kensington/job/8441EF75C4659E5AD531C630A8E7370F