Front Office Manager

Portaluna, a Morgans Originals Hotel

Morgans Originals are original hotels with original stories. We stand for vibrancy, intrigue and iconic details, celebrating the feeling of an infinite Friday night, when anything can happen, no matter what day of the week it is. By balancing a refined outlook with the best lifestyle programming, we capture the excitement of being in-the-know — connecting people to the city, the culture and the moment.

This is an exciting new position within Ennismore’s growing portfolio of lifestyle brands, representing the first Morgans Originals hotel in Egypt.

The Front Office Manager is responsible for leading and managing all aspects of the Front Office operations, ensuring an exceptional guest experience while driving efficiency and operational excellence. This role is pivotal during pre-opening to establish service standards, systems, and team culture that reflect the brand’s personality and promise.

What you’ll do…

Pre-Opening Responsibilities

• Lead the setup of Front Office operations, including recruitment, training, and implementation of SOPs and luxury service standards.
• Establish operational processes and tools to ensure a seamless guest journey from check-in to check-out.
• Collaborate with pre-opening teams across departments to align guest experience, reservations, and concierge operations.
• Train and mentor the Front Office team ahead of the launch to ensure readiness and confidence.
• Assist in designing reporting and operational dashboards to track KPIs from day one.

Operational Responsibilities

• Oversee daily Front Office operations, including Guest Relations, Reception, Concierge, and Bell Services.
• Ensure service delivery consistently meets Morgans Originals’ brand standards and exceeds guest expectations.
• Monitor team performance, scheduling, and departmental budgets to optimize operational efficiency.
• Handle guest complaints and service recovery with professionalism and urgency.
• Collaborate with other departments to ensure smooth interdepartmental operations and elevate overall guest experience.

Team Leadership

• Lead, mentor, and develop the Front Office team, promoting a culture of service excellence, accountability, and collaboration.https://careers.accor.com/global/en/job/front-office-manager-in-morgans-originals-ras-el-hekma-egypt-ras-el-hekma–jid-83205