Front Office Manager

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Front Office Manager

Company Description

 

Join us at Accor, where life pulses with passion!

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues

Hospitality is a work of heart,
Join us and become a Heartist®.

 

Job Description

 

Under the general guidance of the Rooms Division Manager, the Front Office Manager is responsible for overseeing the daily operations of the Front Office teams. The Front Office Manager will ensure seamless guest experiences, upholding brand standards, and will lead a team focused on delivering exceptional hospitality.

YOUR KEY RESPONSIBILITIES

  • Lead and manage front office departments to ensure outstanding guest service and smooth day-to-day operations.
  • Oversee scheduling, training, and performance management of the front office staff.
  • Together with the Rooms Division Manager, collaborate with other departments to coordinate guest services and ensure efficient problem resolution process.
  • Analyze front office metrics and support revenue management strategies.
  • Monitor guest feedback and implement service improvement strategies.
  • Ensure full compliance with health, safety, data protection and hotel policies and procedures.
  • Drive team member engagement and team development through regular training and coaching.
  • Mentor, coach and guide staff on working successfully in a team atmosphere.
  • Ensure all necessary reports and forms are completed daily.
  • Any other reasonable duties as assigned by the supervisor or manager.
  • We recognize we are in the hospitality industry and that may require us to provide lateral service.
  • https://careers.accor.com/global/en/job/front-office-manager-in-novotel-bur-dubai-dubai-united-arab-emirates-jid-110299

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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