Front Office Opportunities

Embrace your passion for hiking, skiing, snowboarding, and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change, and experience a new adventure while further developing your career. To live and work in a National Park is a once-in-a-lifetime opportunity.  Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard, and receive extraordinary benefits, including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today!

The Front Office Department is now recruiting for the following opportunities: 

• Concierge Agent
• Royal Service Agent

Successful applicants will be matched to available positions based on previous relevant work experience.

Starting Rate: $20.33- $22.72

Start Date: August 2026

Concierge Agent

• Offer professional, consistent, friendly, and engaging service
• Ensure inter-departmental communication and cooperation in the interest of better guest satisfaction
• Providing accurate information about activities and dining in the hotel and surrounding area
• Offering assistance to all guests in making reservations and arrangements for travel, dining, special requests, and activities
• Serve as a liaison for guests by providing information relating to all aspects of the hotel

Royal Service Agent

• Process all external and internal calls by redirecting calls or directly assisting the caller
• Take ownership of the caller’s request and ensure follow-up according to the hotel’s standards
• Maintain accurate records of guest calls to maintain data integrity
• Serve as a liaison for guests by providing information relating to all aspects of the hotel
• Maintain knowledge of the hotel’s emergency procedures