One of Melbourne’s most iconic CBD arcades is fast transforming into a landmark retail and holiday destination. The redevelopment of “Melbourne Walk” Arcade will soon see IHG’s first Australian dual-branded hotel project. Nestled in the heart of Melbourne’s vibrant CBD, this project combines the boutique charm of Hotel Indigo with the modern comfort of Holiday Inn, offering a unique blend of hospitality experiences across 452 rooms.
Open the door into Hotel Indigo and guests can expect local character, modern design and warm, professional service with a vibrant and individual flavour, bringing the edgy laneway neighbourhood of Little Collins Street to life. Making the most of the retail haven, Holiday Inn will offer a modern, fresh and friendly stay for a wide variety of guests coming to enjoy the convenience and value they know and love from Holiday Inn, and all that Bourke Street Mall has to offer.
As a Front Office Supervisor, you’ll be at the heart of the guest experience, supporting the smooth operation of the hotel with a strong presence in Front Office, supporting the Duty Manager. You’ll oversee daily activity across the hotel front desks, respond confidently to guest needs, and take ownership to resolve any guest complaints. With a focus on service excellence and team collaboration, you’ll lead by example at Front Desk —empowering staff, maintaining high standards, and ensuring every guest feels welcomed, valued, and at home.
A little taste of your day-to-day
Every day is different, but as part of the pre-opening team, you will play a key role in ensuring these new hotels are ready to welcome their first guests, including:
What we need from you
What you can expect from ushttps://careers.ihg.com/en/job-details/?jobref=Front+Office+Supervisor+-+Hotel+Indigo+Melbourne+Little+Collins+and+Holiday+Inn+Melbourne+Bourke+Street+Mall%7cGB%7c146127#442056
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
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