Front Office Supervisor

Hyde is embracing an evolved brand identity that is all about a festival vibe with music at its core. Hyde perfectly balances an elevated bohemian-chic aesthetic with a youthful, laidback ambience. Hyde is all about the freedom and personal discovery that comes with great music, time with friends and connecting with something bigger.

Hyde is part of Ennismore, a creative hotel group rooted in cultures and destinations. Ennismore is a joint venture with Accor, founded in 2021.

And now, Hyde is making its big debut in Mexico bringing the music and festival spirit to Mexico City.

The Front Office Supervisor is responsible for supervising the daily Front Office operation, ensuring that guest arrivals, stays, and departures are handled with efficiency, warmth, accuracy, and in alignment with Hyde’s service standards and lifestyle spirit.

This role supports the Front Office Manager in coordinating the team, resolving operational matters, following up on special requests, handling guest concerns, and ensuring compliance with administrative, financial, safety, and service procedures.

The ideal candidate is guest-focused, hands-on, organized, and able to lead the team with positive energy while delivering a seamless and memorable guest experience.

Duties & Functions

• Supervise the daily Front Office operation, including check-in, check-out, room assignment, billing, and guest assistance.
• Ensure that every guest arrival and departure is smooth, warm, efficient, and memorable.
• Coordinate the Front Office team during the shift by assigning tasks, setting priorities, and following up on pending items.
• Ensure consistent application of welcome standards, service language, grooming, body language, and guest experience guidelines.
• Support the handling of VIP guests, special arrivals, groups, celebrations, and personalized requests.
• Resolve guest complaints, incidents, room changes, discrepancies, and sensitive situations with sound judgment and a service recovery mindset.
• Follow up on guest requests in coordination with Housekeeping, Guest Services, Engineering, Security, Reservations, and Food & Beverage.
• Review room availability, room assignments, early arrivals, late check-outs, upgrades, and special room blocks.
• Ensure guest profiles, preferences, traces, notes, and relevant information are properly updated in the system.
• https://careers.accor.com/global/en/job/front-office-supervisor-in-hyde-mexico-city-reforma-angel-mexico-city-mexico-jid-110397