Front Office Supervisor

Front Office Supervisor (m/f/d)

The Munich Marriott City West sets new benchmarks and standards in meetings & events. Inspired by the Bavarian lifestyle and with 398 guest rooms and suites and nearly 5000 sqm of public space, including a state-of-the-art conference center, customized and first-class event needs are put into practice. The upscale concept includes the Italian Assoluto restaurant & Vineria with open show kitchen, the Assoluto Deli and the westhub Lounge & Bar, offering an outstanding culinary offering combined with warm hospitality in a stylish ambience. Our guests are also delighted by the spectacular roof terrace and MClub Lounge with panoramic views over the city, all the way to the Bavarian Alps. The hotel is located in the lively Westend, centrally located in the immediate vicinity of Munich’s Old Town and within walking distance of the famous Oktoberfest grounds.

JOIN OUR HOTELTEAM

…. as Front Office Supervisor (m/f/d) for the Munich Marriott Hotel City West!

Who we are looking for…

You are a passionate host and always keep an overview, even in the hustle and bustle of a hectic hotel day. You understand exactly what makes our guests tick, what they want and how we can inspire them. You structure your shift, are familiar with the systems and always support your colleagues when challenges arise. You also take on projects on your own responsibility and work closely with the front office management.

What your responsibilities are…

• You manage the shift procedures and keep the overview at the reception desk
• Check-in and check-out are easy for you
• You control the compliance with the processes, support the team and optimize the processes in consultation with the FO management
• You train new employees and trainees
• You take over your own projects
• You are always thinking of new ways to inspire our guests – always keeping an eye on the overall hotel goals, brand standards and revenue targets
• You are responsible for the smooth stay of our guests – from the moment of arrival to departure and beyond.
• You are no stranger to social media and regularly provide content for our marketing team.

That’s what we want from you….

https://careers.marriott.com/front-office-supervisor-m-f-d/job/777B37B5AC3755DCBE3AB2846E71C94D