Front Office Supervisor

Additional Information: This hotel is owned and operated by an independent franchisee, Peak Tower Corporation Pte Ltd. The franchisee is a separate company and a separate employer from Marriott International, Inc.  The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment.  If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

Job Summary:

• Lead and support the Guest Experience team in delivering smooth, personalized arrival and departure experiences for all guests.
• Supervise daily lobby and driveway operations, ensuring efficient guest flow, safety, cleanliness, and adherence to brand standards.
• Coordinate transportation services, including in-house drivers, taxis, valet, and outsourced limousine partners, to ensure seamless guest transfers.
• Oversee luggage handling, storage, and delivery processes, ensuring accuracy, security, and compliance with SOPs.
• Perform and support check-in, check-out, cashiering, and reservations-related duties as required to maintain operational continuity.
• Provide knowledgeable and courteous assistance to guests, offering hotel information, local recommendations, and personalized support.
• Anticipate guest needs and proactively resolve concerns, delivering effective service recovery and exceeding guest expectations.
• Act as the “eyes and ears” of the hotel by identifying, addressing, and escalating any guest concerns, safety risks, or unusual activity to Management or Security.
• Collaborate closely with Front Office, Security, Housekeeping, Concierge, Club Lounge, and other departments to ensure seamless operations.

Job Qualifications:

• Previous supervisory experience in a hotel or luxury hospitality environment is an advantage.
• Familiarity with Property Management Systems such as Opera or equivalent.
• Strong command of English with confidence in engaging guests in a professional and welcoming manner.
• Excellent organizational and multitasking skills, with the ability to perform effectively in a fast-paced environment.
• Strong leadership and interpersonal skills, with the ability to guide, coach, and motivate a guest-facing team.
• Sound knowledge of hotel services, local attractions, and city navigation to support guest inquiries.
• Professional appearance, brand awareness, and a service-oriented mindset, ensuring positive representation of the hotel at all times.

This company is an equal opportunity employer.

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