Front Office – Switchboard Operator

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Front Office – Switchboard Operator

Starting Rate: $20.18 per hour

We recognize tenure through our compensation. Hourly rates increase after six months, and yearly to three years. At three years the pay rate for this role would be $25.65

Note: The official title for this position will be Royal Service Agent.

Job Duties Include:

  • Proudly promote the hotel facilities, looking for opportunities to enhance and add a personalized experience
  • Processing all external and internal calls by redirecting calls or directly assisting the caller.
  • Taking ownership of the caller’s requests or complaints and ensuring follow-up according to the hotel’s standards.
  • Maintaining knowledge and awareness of all departments within the hotel, in particular Housekeeping, Maintenance, Resort Activities, Guests Services and Food & Beverage.
  • Maintaining accurate records of guest calls to maintain data integrity.
  • Maintaining knowledge of the hotel’s emergency procedures and dispatching as required.

 

Qualifications

 

Your Skills & Qualifications:

  • High School diploma
  • Service focused personality is essential
  • Prior experience working with Opera or a related system an asset
  • Fluency in English; additional languages are a plus

 

Additional Information

 

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Job Perks & Benefits:

  • Subsidized staff accommodation provided on-site for full time status employees
  • One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)
  • Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees
  • Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employeeshttps://careers.accor.com/global/en/job/front-office-switchboard-operator-in-fairmont-banff-springs-banff-canada-jid-98271

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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