General Manager

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You will be responsible for the overall success of the hotel, leading all departments to ensure operational efficiency, profitability, and high levels of guest satisfaction. You will drive the strategic direction of the hotel, overseeing daily operations, financial performance, sales and marketing initiatives, and staff development. The role is a key point of contact for owners, senior management, and external stakeholders, ensuring the hotel aligns with corporate goals and brand standards. You will foster a collaborative and positive environment for staff, leading by example and encouraging continuous improvement. Your leadership and vision will be crucial in maintaining the hotel’s reputation and achieving long-term success. As a Are you a visionary leader with extensive experience in hotel management? Do you excel at driving operational success while delivering exceptional guest experiences? General Manager, you’re not just running the hotel – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here’s what you’ll do during a typical day:

• Strategic Leadership:  Set hotel-wide goals aligned with company vision, driving performance through effective decision-making and a culture of excellence.
• Operational Management:  Oversee daily operations and SOPs to ensure departmental coordination and consistent service delivery.
• Financial Oversight:  Manage budgeting, forecasting, and P&L performance to optimize profitability and control costs.
• Guest Experience:  Lead service initiatives, respond to feedback, and monitor satisfaction metrics to ensure exceptional guest experiences.
• Sales & Marketing:  Partner with commercial teams to drive revenue strategies, market positioning, and stakeholder engagement.
• Team Development:  Recruit, train, and motivate staff while fostering a collaborative and growth-oriented work environment.
• Compliance & Reporting:  Ensure regulatory compliance, manage risks, and provide performance updates to owners and senior stakeholders.

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications:

• Proven experience as a General Manager or in a senior leadership role within the hospitality industry, with a track record of driving operational success.
• Strong business acumen with expertise in financial management, revenue generation, and strategic planning.
• Exceptional leadership skills, with the ability to inspire and develop teams to achieve high performance.
• Excellent communication and interpersonal skills, with the ability to manage relationships with owners, stakeholders, and staff.

   

• https://efet.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1009/jobs/preview/214916