The Golf Club consists of an 18-hole Championship Golf Course, Clubhouse and Golf Shop (former location of the Sunderland Masters), a 17-bay Driving Range powered by TopTracer with a food and beverage outlet: the Halfway House on the tenth tee,
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We are looking for a confident, reliable and customer-focused Golf Shop Assistant to join our team at the George Washington Golf Club on a casual, seasonal basis throughout the golf season.
This is a varied role at the heart of our Golf operation. Working predominantly independently and often as the only member of the Golf team on duty, you will be responsible for welcoming our golfers, operating the Golf Shop, taking bookings and payments, serving food and drink from the Clubhouse Bar, and making sure every guest receives a warm, professional and memorable experience.
You will need to be comfortable working independently and making sensible decisions. While you will have support from the wider hotel team, the Golf Club Manager and Duty Manager when required, this is a role where we will trust you to take ownership of your shift, manage competing priorities and keep the operation running smoothly.
A strong commercial focus is essential. You will be expected to actively generate revenue through the Golf Shop and Clubhouse Bar, from promoting food and drink and additional golf products to identifying opportunities to increase spend during every golfer’s visit. You will also play an important role in protecting our revenue by ensuring that golfers have paid for their round, challenging unauthorised use of the course and escalating any concerns appropriately.
Cash handling and financial accuracy are an important part of the role. You will operate our EPOS system, process cash and card payments, complete end-of-shift reconciliation and ensure that all takings balance accurately.
You will also be responsible for maintaining the standards and security of the Golf operation, including opening and closing procedures, monitoring the Golf Course and Clubhouse areas, maintaining cleanliness and dealing appropriately with situations involving trespassing, unsafe behaviour or guests who are unfit to play.
Your responsibilities will include:
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