Discover a limitless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in several countries and become part of our extensive global family.
Discover some of the benefits we offer:
Guest Concierge – Club by Meliá – Meliá Hacienda del Mar (Estepona) (UNLIMITED COMMISSIONS)
📍 [Marbella – Málaga] | 🕐 Full-time | 💼 Permanent contract | 💸 Salary according to collective agreement + competitive commissions.
Are you passionate about sales and looking for unlimited earning potential? At Club by Meliá, your income depends on your talent.
At Meliá Hotels International , we are looking for a dynamic and results-oriented Guest Concierge to join our Club by Meliá team with the aim of proactively inviting guests to learn about the Circle product in the sales room, acting as the first key link in the sales process.
What do we offer?
Position mission:
Offer a personalized, friendly, and high-quality service to guests during their stay, using each interaction as an opportunity to build trust and identify potential customers interested in the product, proactively inviting guests to learn about the business proposal in the sales room and acting as the first key link in the sales process.
Job Functions
1. Provide personalized, warm and helpful service to guests during their stay, becoming their point of contact within the hotel.
2. Use each service interaction as an opportunity to generate conversation, create interest and trust with the guest, with the goal of achieving a natural and effective invitation to the sales room, without exerting direct sales pressure.
3. Proactively invite guests with a suitable profile to the sales room, highlighting the potential benefits they could obtain based on their profile and preferences.
4. Communicate to the corresponding Sales Advisor the relevant information obtained during contact with the guest (profile, interests, type of traveler, perceived objections), to facilitate a personalized sales start.
5. Conduct an effective introduction between the guest and the Sales Advisor, ensuring a smooth and professional transition.
6. Collaborate with the sales team to coordinate guest entry to the lounge and ensure smooth and efficient service.
7. Accurately record the invitations and the outcome of each one in the established management tools, ensuring traceability and consistency of the process.
8. Actively participate in training sessions, team meetings, and feedback sessions to improve interpersonal and business skills.
9. Contribute to the achievement of individual and team business objectives, understanding that quality service is the basis for generating real sales opportunities.
What are we looking for?
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
Company Description Join us at Accor, where life pulses with passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo. By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart. You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world! You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment. Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for […]
POSITION SUMMARY Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales […]
Discover a path without limits at Meliá, where growth and development opportunities are endless. Embark on a journey that will take you to work in several countries and become part of our extended global family. Discover some of the benefits we offer: My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and […]
Discover a limitless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in several countries and become part of our extensive global family. Discover some of the benefits we offer: My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits […]
POSITION SUMMARY Transport guests to/from assigned destinations using property vehicle. Document all trips prior to the start of and at the conclusion of each trip. Park vehicle in designated location when not in use. Inspect property vehicles for damage and cleanliness. Check tire pressure and fluid levels for property vehicle, and refuel as necessary. […]
