Guest Experience Ambassador

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Guest Experience Ambassador

Emirates Palace Mandarin Oriental, Abu Dhabi is looking for a Guest Experience Ambassador to join our Front Office team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Emirates Palace Mandarin Oriental, Abu Dhabi is the definition of an unrivalled Arabian fantasy. From a 1.3km pristine private beach, landscaped pools and a private marina overlooking a natural bay, the hotel is located in the heart of Abu Dhabi and perfect for a once-in-a-lifetime holiday or for events and meetings that make a statement, with some of the city’s largest hotel conference centres. Emirates Palace, Abu Dhabi offers award-winning 5-star luxury hospitality and authentic local experiences with 390 luxurious rooms and suites along with award-winning culinary cuisines.

About the job

Based at the Emirates palace Mandarin Oriental, Abu Dhabi within the Front Office Department, the Guest Experience Ambassador is responsible for providing personalized services to hotel guests such as in room amenity delivery, special occasion creation and set up all with a friendly and caring manner according to policies and procedures and LQA standards. The Guest Experience Ambassador reports to the Front Office Manager.

As Guest Experience Ambassador, you will be responsible for the following duties:

  • Remain readily available to assist with any matter related to ensuring a pleasant, personalized, and memorable stay for hotel guests.
  • Coordinate closely with the Culinary Department and Butler Service Team to ensure the seamless and timely delivery of in-room amenities and guest requests.
  • Liaise with Guest Relations and Front Office to obtain and communicate relevant guest information, ensuring personalized service and seamless guest experiences.
  • Maintain comprehensive knowledge of hotel promotions, products and services, VIP arrivals, special occasions, and upcoming events to confidently respond to guest enquiries and requests.
  • Demonstrate a creative, imaginative, and proactive approach to service, anticipating guest needs and creating memorable experiences and meaningful magic moments.

As Guest Experience Ambassador, we expect from you: 

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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