POSITION SUMMARY
We are hiring for a Guest Service Centre Agent,
Based at The Sheraton Grand London Park Lane Hotel – A Grand Experience Crafted in Mayfair.
Rewards for work… Benefits for your lifestyle
• Part of Marriott International, the largest hospitality brand in the world – offering outstanding career progression and global opportunities.
• World-class training and development programmes designed to help you grow your skills and career.
• Work alongside talented, award-winning hospitality professionals.
• Discounted room nights and food & beverage across Marriott hotels worldwide.
• Complimentary laundry and free meals on duty.
• Access to a wide range of flexible benefits to support your wellbeing.
• Eligible for Accommodation Service Charge.
Your place of work, what to expect
The Sheraton Grand London Park Lane is one of London’s most iconic Art Deco hotels, perfectly positioned in the heart of Mayfair. Blending timeless elegance with modern luxury, the hotel is renowned for delivering exceptional service and unforgettable guest experiences. From our beautifully appointed rooms and suites to our vibrant restaurants, bars and event spaces, every detail is designed to create memorable moments for our guests.
As a Guest Service Centre Agent, you will be a vital link between our guests and hotel departments, ensuring every enquiry and request is handled efficiently, professionally and with genuine care. As the first point of contact for many guest interactions, you will deliver exceptional service over the telephone, coordinate guest requests, provide information about hotel facilities and services, and help create seamless experiences throughout each guest’s stay.
What we’re looking for:
• Previous experience in a customer service, call centre, hotel operations or hospitality environment preferred.
• Excellent telephone etiquette and communication skills.
• A friendly, professional and guest-focused approach.
• Strong organisational skills with the ability to multitask in a fast-paced environment.
• Confidence using hotel systems and handling multiple requests accurately.
• A proactive mindset with strong problem-solving abilities.
• Flexibility to work shifts, including evenings, weekends and public holidays.
• Ability to work collaboratively with all hotel departments to ensure prompt guest service delivery.
Previous hotel Reception or Front Office experience is highly desirable
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
POSITION SUMMARY First impressions are everything. When guests arrive at our hotels, we want that impression to be memorable. The same goes for departures. When guests leave, we want them to go with a smile and a feeling that we were there for them throughout their stay. We want to build an experience that […]
POSITION SUMMARY Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Specialists take the initiative to deliver a wide range of services that guide guests through their entire stay. Their role goes beyond the traditional front […]
POSITION SUMMARY Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow […]
