Guest Experience Officer

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

The Four Seasons Resort Maldives at Kuda Huraa prides itself on the commitment to the Golden Rule philosophy “Treat Others as you wish to be treated” and strives to provide the best possible experience for both our guests and employees. Due to the importance that we place on our employees’ well-being, The Four Seasons has been listed in the FORTUNE Magazine as one of the “100 Best Companies to Work For” rankings ever since 1998. The Four Seasons Resort Maldives at Kuda Huraa is a colorful Garden Island with all the charm and intimacy of a traditional Maldivian Village. Located just 25 minutes by speedboat from the airport, the island’s accommodations, restaurants and recreational facilities are all close at hand, arranged around a beautiful central promenade lined with borders of bougainvillea, frangipani and hibiscus flowers.

About the role:

The Four Seasons Resort Maldives at Kuda Huraa is currently seeking a Guest Experience Officer (Japanese Speaker) who shares our passion for excellence and is enthusiastic about creating memorable guest experiences. You will be part of a diverse and dynamic team delivering award-winning service to our valued guests. This position reports to the Front Desk Manager.

A work permit will be provided by the resort if required.

What you will do:

• Welcome and assist guests warmly at the resort, ensuring a positive first and last impression.
• Handle guest check-in, check-out, cashiering, and reservations in line with resort standards.
• Manage telephone operations, including answering and transferring calls, wake-up calls, and providing accurate information on resort facilities and services.
• Anticipate guest needs, resolve concerns promptly, and deliver personalized touches to enhance the guest experience.
• Maintain accurate guest records and history, following hotel credit and cash handling policies.
• Provide travel support, including issuing tickets, amending itineraries, and arranging transportation.
• Recommend and upsell room types, facilities, and services in a personalized manner.
• Assist with departmental supplies requisition and maintain proper equipment handling.
• Participate in team briefings, meetings, and scheduled training sessions.
• Stay informed on resort events, services, and key personnel to provide up-to-date information to guests.
• Adhere to grooming, hygiene, safety, and code of conduct standards at all times.
• Perform any additional duties as assigned.

What you bring:

• Good command of English, with sound math and psychometric abilities.
• Native written & spoken fluency in Japanese.
• Completion of O Levels; technical education in Hospitality is preferred.
• 1–2 years of relevant experience in 5* Hotels or Resorts.
• A natural sense of finesse, personal flair, and professionalism.
• Passion for guest service and a positive attitude with upward mobility potential.
• https://careers.fourseasons.com/us/en/job/REQ10388460/Guest-Experience-Officer-Japanese-Speaker