Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Specialists take the initiative to deliver a wide range of services that guide guests through their entire stay. Their role goes beyond the traditional front desk to take ownership of the guest experience in the main areas of the hotel with a “guest first” mindset. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, delivering quality meals, or sharing the highlights of the local area, the Guest Experience Specialist makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Specialists will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Specialists – to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
https://careers.marriott.com/guest-experience-specialist/job/P1-7121004-0
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
Job Description Can you be our guests’ superhero? Is guest service your ultimate passion? Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter! where our guests can relax and enjoy the experience! We are currently seeking a Front Office Service Manager to join our vibrant team. At […]
Stellenbeschreibung Leitung und Organisation des Empfangsbereichs Sicherstellung eines erstklassigen Gästeservices und professionellen Auftretens Einarbeitung, Führung und Motivation des Front Office Teams Enge Zusammenarbeit mit anderen Abteilungen zur Sicherstellung eines reibungslosen Ablaufs Bearbeitung von Reservierungen und Check-in/Check-out Prozessen Beschwerdemanagement und aktive Kommunikation mit Gästen Kontrolle und Sicherstellung der Einhaltung von Standards und Qualitätsvorgaben Qualifikationen […]
Rejoignez l’un des plus grands hôtels Marriott d’Europe au cœur de Paris Au sein du Paris Marriott Rive Gauche Hotel & Conference Center, chaque séjour est une occasion de créer une expérience mémorable. Situé dans le 14ᵉ arrondissement, notre établissement bénéficie d’un emplacement privilégié sur la rive gauche parisienne. Avec ses 757 chambres et suites, […]
POSITION SUMMARY Engage hotel guests to enhance the service experience through activation of all outlet services within the lobby area (e.g., Restaurant & Bar, Front Desk, Business Center, Lounge, etc.). Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special […]
Job Description Greet guests upon arrival and assist with luggage handling and storage. Welcome guests with a warm, courteous attitude while promptly offering help with unloading and safely storing their luggage. Provide prompt valet parking services, ensuring vehicle safety and accurate documentation. Responsibly drive, park, and retrieve guest vehicles, maintaining proper records and ensuring […]
